Lisa Ash
Lawndale,CA
Summary
With over twenty years as a front office professional manager and Medical Assistant, I have accumulated the skills and knowledge to perform at an extremely proficient level with creative problem solving, leadership and stability. My staff management experience, solid interpersonal skills and emotional maturity are all desirable qualities in an office environment. I am currently seeking a position in an organization where these leadership abilities will be appreciated and appropriately rewarded.
Overview
27
27
years of professional experience
Work History
Office Coordinator
Oasis Physical Therapy
09.2022 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Created and maintained medical records from time of admission through patient discharge.
Office Coordinator
Urology
04.2021 - 02.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Office Manager
Urgent Med, Inc
03.2019 - 12.2020
- My professional duties encompass the hiring, on-boarding, training and management of eight personnel, overseeing front office functions of patient services, invoicing, payroll, and professional teamwork
- I accept the responsibility for termination of employees when necessary
- As a Medical Assistant I also assist in back office functions helping the resident physicians
- Provide wound treatment and dressing
- Give injections.
Front and Back Office Lead Medical Assistant
Office of John F. Gebhard
01.2003 - 01.2019
- Promoted to the top office position in 2015 following twelve years of growth in medical office practices and team building.
- Performed all functions of both front and back office routines including all billing of insurance companies, venipuncture, injections and surgical assistance
- Appointment scheduling and prioritizing
- Chart preparations and filings
- Autoclave and tray set-up.
Medical Assistant
Office of Steven Rosenburg
01.2000 - 01.2002
- Progressed from an entry level position learning medical terminology and insurance practices to performing problem solving functions of customer service, appointment scheduling and preparing charts
- Progressed to back office support status
- Prepared lab specimens
- Took vital signs and assisted in biopsies
- Venipuncture and Injections.
Administrative Assistant
Paradise Tinting
01.1997 - 01.1999
- Acted as reception, telephone and customer service associate
- Scheduled appointments and performed entry level accounting tasks including ledger entries, bank reconciliations and deposits.
Store Manager
Duke’s
01.1996 - 01.1997
- Provided customer service and oversaw the general appearance of this antique store
- I managed new employee evaluations, training and scheduling
- Operated the cash register and performed light accounting
- Kept accurate inventory records of all merchandise.
Education
Medical Assistant Diploma -
Bryman College
Gardena, CA2000
ROC Computer Operations Certificate - Liberal Arts studies
El Camino College
Gardena, CA, Southern California1998
Diploma - undefined
Lloyde High School
Lawndale, CA1994
Skills
- Data Communications
- Handling Complaints
- CRM Software
- Report Writing
- Office Supplies and Inventory
- Customer Relations
- Scheduling
- Leadership and Change Management
- Documentation
- Email Correspondence
Timeline
Office Coordinator
Oasis Physical Therapy
09.2022 - 06.2023
Office Coordinator
Urology
04.2021 - 02.2022
Office Manager
Urgent Med, Inc
03.2019 - 12.2020
Front and Back Office Lead Medical Assistant
Office of John F. Gebhard
01.2003 - 01.2019
Medical Assistant
Office of Steven Rosenburg
01.2000 - 01.2002
Administrative Assistant
Paradise Tinting
01.1997 - 01.1999
Store Manager
Duke’s
01.1996 - 01.1997
Medical Assistant Diploma -
Bryman College
ROC Computer Operations Certificate - Liberal Arts studies
El Camino College
Diploma - undefined
Lloyde High School
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