- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Drawing and Painting
- Photography
- Fashion
- Gardening
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Kayaking
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
Lisa Averill
Clio,MI
Summary
Dynamic Measurement Technician with proven expertise at Home Depot, excelling in precision measurement and customer relations. Recognized for enhancing customer satisfaction through effective problem-solving and strong communication skills. Trained junior technicians, fostering teamwork and operational efficiency, while consistently delivering high-quality data and maintaining professionalism under pressure.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Measurement Technician
Home Depot
12.2015 - Current
- Responsible for Conducted high performance fieldwork to collect accurate measurements, ensuring high-quality data for clients. While using a cad program.
- Keeping very good communication with the customers and Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information. By always being prepared with product samples and literature.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs. Maintaining adhering to company policies and regulations.
Measurement Technician
Measure Comp
01.2005 - 01.2015
- Responsible for conducting high performance fieldwork to collect accurate measurements, while using a cad program.
- Trained junior technicians on proper measurement techniques, improving overall team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Swan Valley High School
Shields, MI 06-1992
Skills
- Optical measurement
- Dimensional inspection
- Precision measurement
- Instrumentation
- Measurement software
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Effective communication
- Sample preparation
- Operational efficiency
- Safety procedures
- Relationship building
- Decision-making
- Visual inspection
- Documentation skills
- Reporting skills
- Data entry
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Order processing
- Analytical skills
- Logistics coordination
- Information recording
- Detect damages
- Technical drawing interpretation
Accomplishments
Successfully completed asbestos and lead paint training course.
Consistently receiving Associate Homer Awards for exceptional customer service from HDMS Leadership Team, for creating shareholder value, while demonstrating deep core values.
Certification
certified the identification of asbestos and lead paint.
Awards
Over my career history with Home Depot, I've received multiple platinum, gold and silver Homer Awards for exceptional customer service and creating shareholder value. Working on my days off and always being available when needed.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Measurement Technician
Home Depot
12.2015 - Current
Measurement Technician
Measure Comp
01.2005 - 01.2015
High School Diploma -
Swan Valley High School
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