Lisa Avila

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Kept high average of performance evaluations.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Interceded between employees during arguments and diffused tense situations.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Completed bi-weekly payroll for Number employees.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Trained team members on new hotel services and products to support promotional efforts.

• Enhanced communication within office by implementing centralized digital messaging platform.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled cash transactions and maintained sales and payments records accurately.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained visitor log for entering and leaving facility for security purposes.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Assisted with planning office events and meetings for smooth execution.
• Assisted with onboarding new clients and securing paperwork completion.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Improved data privacy compliance with meticulous management of sensitive information.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Supported company correspondence by drafting and distributing memos and emails.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Improved workflow by introducing more efficient document handling and organization practices.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Collected Type payments, processed transactions and updated relevant records.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled assignments independently with good judgement and critical thinking skills.
• Compiled information from files and research to satisfy information requests.
• Scheduled office meetings and client appointments for staff teams.
• Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Kept high average of performance evaluations.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Interceded between employees during arguments and diffused tense situations.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Completed bi-weekly payroll for Number employees.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Trained team members on new hotel services and products to support promotional efforts.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained clean reception area to promote positive, professional environment for clients.
• Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
• Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
• Organized incoming mail distribution system that streamlined delivery of important documents among employees.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
• Identified visitors' needs to offer solutions and information.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
• Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
• Completed all tasks in compliance with company policies and procedures.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed data entry and filing to keep records updated for easy retrieval.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Collected Type payments, processed transactions and updated relevant records.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled assignments independently with good judgement and critical thinking skills.
• Compiled information from files and research to satisfy information requests.
• Scheduled office meetings and client appointments for staff teams.
• Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

• Developed detailed plans based on broad guidance and direction.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Launched quality assurance practices for each phase of development
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
• Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
• Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.
• Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
• Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Led transition to digital radiography, significantly reducing patient exposure to radiation and improving diagnostic capabilities.
• Developed successful marketing strategies to attract new patients while retaining existing clientele base.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Improved team morale and reduced turnover through regular training sessions and team-building activities.
• Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
• Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Optimized inventory management to ensure availability of necessary dental materials without overstocking.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
• Conducted comprehensive market research to identify and attract new patient demographics.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Developed and enforced office policies to maintain high standards of patient care and confidentiality.
• Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Enhanced patient education and awareness by organizing community dental health events.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
• Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
• Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Increased public awareness of oral health issues through effective use of social media and online marketing.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
• Improved patient intake process, making it more efficient and reducing wait times.
• Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
• Recruited, hired and developed office teams to offer best-in-class patient care.
• Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Managed senior-level personnel working in marketing and sales capacities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Hired new employees, did all insurance, submitted claims , verified, insurance , got break down on benefits, posted all payments, did all ppo write offs, insurance aging, appeals, treatment plans , in charge of office meetings, ordering supplies, checking supplies, going through schedule to make sure everything is accurate, marketing, payroll, checking everyone’s time clocks to make sure they are accurate, I clean, I some equipment maintenance, schedule appointments, this is only part of what I do. I could go on for a very long time since I have also worked assisting also