Lisa Avila
Spring Hill ,FL
Summary
Dynamic Office Manager with a proven track record at Florida Facial Surgery Center, enhancing patient intake processes and training staff to boost productivity. Skilled in office administration and customer service, I implemented improvements that reduced wait times and ensured compliance with health regulations, fostering a collaborative and efficient work environment.
Overview
30
30
years of professional experience
Work History
Office Manager
Florida Facial Surgery Center
02.2020 - 11.2025
- Managed scheduling and appointment coordination for surgical consultations and follow-ups.
- Oversaw daily office operations, ensuring compliance with health regulations and patient privacy standards.
- Trained new administrative staff on office protocols and software systems to enhance productivity.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times.
Office Manager
Downtown Dental Group
03.2014 - 12.2018
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Coordinated communication between medical staff and patients to improve service delivery.
Receptionist/assistant
Kamerer Dentistry
04.1996 - 08.2003
- Managed scheduling and appointment coordination for surgical consultations and follow-ups.
- Oversaw daily office operations, ensuring compliance with health regulations and patient privacy standards.
- Trained new administrative staff on office protocols and software systems to enhance productivity.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times.
Office Manager
Vita Dental
03.2014 - 12.2018
- Implemented process improvements that streamlined patient intake procedures, reducing wait times.
- Trained new administrative staff on office protocols and software systems to enhance productivity.
- Oversaw daily office operations, ensuring compliance with health regulations and patient privacy standards.
- And much h more
- Software use. Dentrex, Practice Works, Easy Dental, Eagle Soft , WINOMS
Receptionist Administrator
Geyman Family Dental
02.2011 - 09.2013
- Managed front desk operations, greeting patients and ensuring positive first impressions.
- Scheduled appointments efficiently, optimizing daily patient flow and minimizing wait times.
- Maintained accurate patient records using dental management software to ensure compliance and data integrity.
- Assisted in insurance verification processes, streamlining patient intake procedures for smoother operations.
- Collaborated with dental staff to coordinate treatment plans and improve overall patient experience.
- Implemented filing system enhancements, increasing document retrieval efficiency for administrative tasks.
- Trained new staff on front desk protocols, fostering a collaborative team environment and enhancing service quality.
Wellenreiter Dentistry
Receptionist
09.2004 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Customer relations
- Clerical support
- Staff management
- Training and coaching
Timeline
Office Manager
Florida Facial Surgery Center
02.2020 - 11.2025
Office Manager
Downtown Dental Group
03.2014 - 12.2018
Office Manager
Vita Dental
03.2014 - 12.2018
Receptionist Administrator
Geyman Family Dental
02.2011 - 09.2013
Wellenreiter Dentistry
Receptionist
09.2004 - 10.2011
Receptionist/assistant
Kamerer Dentistry
04.1996 - 08.2003