Lisa Avitia

• Prepare routine correspondence; scan, index and archive records.
• Provide front counter assistance and information within area of assignment; respond to requests for information and distribute appropriate forms.
• Distribute incoming and outgoing mail and correspondence; maintain accurate and up-to-date logs, files, calendars and records for assigned responsibilities.
• Assist in sorting, cross-indexing and filing records alphabetically, numerically and chronologically; ensure confidentiality.
• Communicate effectively, both orally and in writing.
• Maintain effective working relations with co-workers, management, and general public.
• Copies, collates, and bind documents; enter data into computer from various sources; input correct and updated information; verify data for accuracy and completeness.
• Operate variety of office equipment including computer keyboard, calculator, copier, facsimile and scanner.
• Greet visitors and answer and refer telephone calls, questions, and complaints to appropriate staff and departments.
• Sort, assemble and package documents for mailing purposes.
• Perform passport application acceptance process.
• Review passport application for completeness.
• Screen evidence of U.S. citizenship.
• Collect appropriate fees from passport applicant.
• Ensure that applicants personally identifiable information is protected.
• Mail passport application to appropriate address.
• Prepare passport transmittal packet for mailing.
• Coordinate with Los Angeles Passport Agent Manager regarding passport agency updates and recertification.
• Plan for annual "walk-in" passport summer season.

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• Team Lead - Interim (March 2019 - October 2019)
• Assisted with new hire training and mentoring.
• Participated in all Global Team Leadership calls and discussions.
• Responsible for all off-cycle payroll checks to be confirmed, matched, audited, scanned and packaged.
• Quality controlled all checks for printing duplication.
• Responsible for escalated missing checks & packages.
• Preformed highly secured record keeping.
• Reroute all returned ADP checks to correct destination in timely manner.
• Organized and maintained shared data folder for department.

• Administrated payroll in accurate and timely manner, processing of biweekly and semimonthly payrolls, including terminations, severance payments, bonuses, special payments, etc.
• Performed record keeping, filing, problem solving with customers and employees, taking payments and providing receipts for all out standing balances.
• Generated all outstanding invoices based upon established accounts receivable schedules and terms.
• Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Managed over 50 customer calls per day.