Summary
Overview
Work History
Education
Skills
References
Timeline
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Lisa A. Vosburgh

Lisa A. Vosburgh

Lawrenceville

Summary

Dynamic professional with extensive experience in logistics and operations management at Hapag-Lloyd. Proven ability to enhance workflow efficiency and optimize equipment utilization. Strong communication skills and adept in Microsoft Office Suite, successfully resolving customer issues and implementing process improvements. Recognized for delivering superior service in high-pressure environments.

Overview

41
41
years of professional experience

Work History

Sr. Equipment Coordinator

Hapag-Lloyd
Atlanta
06.2012 - Current
  • Coordinated equipment allocation and distribution for shipping operations.
  • Managed inventory records using company-wide tracking systems.
  • Communicated with vendors to maintain equipment supply chain efficiency.
  • Collaborated with operations teams to optimize equipment utilization.
  • Analyzed equipment needs to support operational requirements and initiatives.
  • Documented work orders and tracked progress throughout the duration of each job.
  • Maintained inventory of equipment, ensuring adequate stock levels and accurate records.
  • Assigned equipment to users based on specific needs.
  • Developed training materials and conducted sessions for new team members.
  • Implemented process improvements to enhance workflow efficiency across projects.
  • Managed daily workflow activities while providing guidance and support when needed.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.

Dispatch Assistant/HR/Administrative Assistant

Spirit Trucking
Forest View
03.2011 - Current
  • Company Overview: Spirit Trucking handles pick up and delivery of equipment and freight for import/export customers.
  • My current duties include, but are not limited to, receiving all orders, answering all email inquiries, replying to rate requests, billing completed loads with Customers as well as customer support.
  • Scheduling all appointments for import/export loads.
  • Interviewing of all new drivers, including all background checks maintaining driver DOT files and personnel files.
  • Handling all workman comp cases with insurance agency.
  • Working all accidents with insurance agency.
  • Responsible for daily Administrative duties including, but not limited to, data entry of timesheets for payroll, data entry of all incidents ie. accidents or disciplinary action, entry and final handling of all driver DOT inspections.
  • Spirit Trucking handles pick up and delivery of equipment and freight for import/export customers.

Senior Customer Support Representative

Pacer Stacktrain
Oakbrook
03.2009 - 01.2010
  • Company Overview: Pacer International is a company that provides intermodal and logistics services on a wholesale and retail basis. Pacer Stacktrain is the wholesale division.
  • In this role I daily interface with our Customers to resolve any issues that may occur while moving their freight.
  • Situations vary from tracing current location of freight to correcting misrouted loads with the various rail roads to billing issues and any other instances that a Customer may need assistance with.
  • Pacer International is a company that provides intermodal and logistics services on a wholesale and retail basis. Pacer Stacktrain is the wholesale division.

Manager of Pacer Direct

Pacer Stacktrain
Oakbrook
05.2006 - 03.2009
  • Company Overview: Pacer International is a company that provides intermodal and logistics services on a wholesale and retail basis. Pacer Stacktrain is the wholesale division.
  • This department was a new product that Pacer had established, a door to door service for our customer base offering an all inclusive service, equipment reservation, gate reservation, freight pick up, billing, scheduling pick up appt and load delivery.
  • This also included any obstacles that might occur while freight was in Pacer responsibility, such as overweight loads, reworking of loads, misroutes, bad order equipment at any time during the movement of the freight and billing issues.
  • My position in this team was to put together a group that could withstand high phone and email volume while delivering superior customer service.
  • My responsibilities included, but were not limited to hiring and firing, managing all staff coverage, resolving all accessorial and transition billing.
  • I also documented phone statistics and measurements surrounding all performance targets.
  • Also responsible for implementing new procedures and making sure all participants were trained and understood their roles in the team.
  • Pacer International is a company that provides intermodal and logistics services on a wholesale and retail basis. Pacer Stacktrain is the wholesale division.

Manager of Chicago Transportation Group

Chicago Transportation Group
Chicago
10.1999 - 05.2006
  • Company Overview: The Chicago Transportation Group handles all crosstowns of loads from various ramps and equipment repositioning for the central region.
  • Responsibilities included staffing for coverage for a 24/7 operation, setting up procedures to increase productivity, and making sure that team was properly trained and understood job expectations.
  • Close working relationship with our core carriers that performed the crosstowns to monitor timeliness of moves and payment of invoices.
  • The Chicago Transportation Group handles all crosstowns of loads from various ramps and equipment repositioning for the central region.

Assistant to the Owner

Diamond Envelope Corp.
Aurora
05.1996 - 09.1999
  • Company Overview: Diamond Envelope is a envelope manufacturer for many different types of mailing from standard mailing to intricate advertisement mailings for charity groups.
  • Responsibilities ranged from design of mailing including graphics and proofreading to scheduling machine time for production.
  • While meeting very tight deadlines.
  • Diamond Envelope is a envelope manufacturer for many different types of mailing from standard mailing to intricate advertisement mailings for charity groups.

Operations Manager

J. M. Hughes, Inc
La Grange
01.1993 - 05.1996
  • Company Overview: This was a family owned and run IMC.
  • I handled all the operations side of this business, with a small amount of sales activity.
  • We handled all of our loads from cradle to grave getting the business, handling all rate negotiations, procurement of equipment, pick up of freight, billing with the rail and delivery of freight.
  • This was a family owned and run IMC.

American President Lines
Chicago
05.1984 - 01.1993
  • Company Overview: APL ships freight internationally and domestically with the use of trucks, railroads, and overseas vessels.
  • During this time I started as a temp for 6 months in the Customer Service Department and was then hired on by APL as a full time employee.
  • I then moved over to Operations for the rest of my employment with APL.
  • Duties included planning the trains to hand over to the Railroad for actual loading of freight.
  • Working in the empty CY at Leavitt as needed.
  • Monitoring and recording the arrival and grounding of trains in the yard at Global One.
  • Dispatching of empty equipment for domestic and international use to internal and external customers for the Central Region.
  • Data entry and the arrival of all freight to be loaded out on trains from Global One, along with various other duties as needed.
  • APL ships freight internationally and domestically with the use of trucks, railroads, and overseas vessels.

Education

High School -

Lyons Township High School
La Grange, IL
01.1982

Skills

  • Microsoft Office Suite
  • Communication skills
  • Ability to work under pressure
  • Deadline management

References

Available upon request

Timeline

Sr. Equipment Coordinator

Hapag-Lloyd
06.2012 - Current

Dispatch Assistant/HR/Administrative Assistant

Spirit Trucking
03.2011 - Current

Senior Customer Support Representative

Pacer Stacktrain
03.2009 - 01.2010

Manager of Pacer Direct

Pacer Stacktrain
05.2006 - 03.2009

Manager of Chicago Transportation Group

Chicago Transportation Group
10.1999 - 05.2006

Assistant to the Owner

Diamond Envelope Corp.
05.1996 - 09.1999

Operations Manager

J. M. Hughes, Inc
01.1993 - 05.1996

American President Lines
05.1984 - 01.1993

High School -

Lyons Township High School

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Lisa A. Vosburgh