Open To Work
Lisa A. Whitley
Summary
Dynamic professional with nearly three decades of progressive experience in technical and administrative domains, demonstrating a strong ability to manage high-priority projects and deliver exceptional results. Expertise includes the production and dissemination of critical status reports, utilization of web workflow tools, and meticulous data archiving. Proven track record in troubleshooting software and hardware issues, setting up computer systems, and providing outstanding customer service to external clients. Adept at implementing baseline changes, performing technical evaluations, and maintaining server operations while effectively managing customer schedules and administrative tasks.
Overview
20
20
years of professional experience
Work History
Web Publisher
LMI
01.2024 - 01.2025
- Provides daily early morning support to customer in disseminating high priority and regular status Products to the Web. Ensure accurate archiving of documents (using web workflow tools) while adhering to establishing customer guidelines. Provides accurate dissemination/archiving data by reviewing request forms and attachments to ensure compliance with directives and guidance from customer and the intelligence Community to ensure all security protocols are adhered to Interfaces with customers, and software developers daily. Provide Content management skills to early morning products.
- Content Editor
- Reviewed the request form for accuracy, documents, pdf, visuals and graphics for publishing on the web site. Communicating as needed with associated POCs, with any issues that may prevent products from publishing, as well as communicating with the publishers on detail instructions of how to post the product and whom to send out emails after the product has posted. Created final files (Documents and pdf files, standard thumbnails, and created text use for web’s splash page, then uploaded all final files in it’s appropriate section of the form.
Functional Analytical Advisor
GDIT
01.2019 - 01.2024
- Provided daily early morning support to customer in disseminating high priority and regular status Products to the Web. Ensure accurate archiving of documents (using web workflow tools) while adhering to established customer guidelines. Provided accurate dissemination/archiving data by reviewing request forms and attachments to ensure compliance with directives and guidance from customer and the intelligence Community to ensure all security protocols are adhered to Interfaces with customers, and software developers daily. Provide Content management skills to early morning products.
Production Officer
General Dynamics IT
01.2018 - 01.2019
- Support the timely dissemination of DA products by, conducting a quality control (QC) scrub to ensure edited products adhere to the customer’s style guide, customer handbook and quality standards. Eliminating errors in classification markings, and validating portion marks and banner markings; reviewing required publication metadata and validating metadata tagging. Processing products and conducting QC on products for dissemination and archiving; Produce Table of Contents and nightly verification and nightly verification email for partner. Document changes that are made to products and communicate via email to rest of team. Ensure correct classification. Run publication macros as needed to correct formatting and layout of products. Review document metadata and correct as necessary. Consult with team when errors require substantial format and/or text changes to correct. Create visual Thumbnails via Adobe Photoshop, publish documents that have successfully passed QC review. Ensure published files are loaded into system and sent to proper office for dissemination and archiving. Attend meetings and training as required and as appropriate.
Computer Analyst
Hewlett Packard
01.2010 - 01.2018
- Implementation of baseline changes and respond to change requests; perform technical evaluations, analysis, and troubleshooting for all supported servers; build servers by providing technical configuration, setup, installation services, hardware and coordination of application projects; and operate and maintain servers.
- Identify user requirements, set up computer databases, and test and coordinate modifications to the computer database systems. Ensures the performance of the system, understands the platform on which the database runs, and adds new users to the system. Plans and coordinates security measures – data integrity, backup systems, and database security. Provides technical assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. Provides technical expertise in the use of Database Management System (DBMS). Evaluates and recommends available DBMS products to support validated user requirements. Defines file organization, indexing methods, and security procedures for specific user applications. Manages the development of data base projects. Plans and budgets staff and data base resources. When necessary, reallocates resources to maximize benefits. Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems.
Education
Basic Training - CMAs (Component Mission Administrator)
BAE Systems
Certificate - Document Systems Analyst
General Dynamics
Certificate - Micro Computer Business Applications
ATI Career Institute
Skills
- Production expertise
- Multi-tiered support experience
- Tivoli Storage management
- Experienced administrative assistant
- Senior system administration
- Server management expertise
- Proficient in Dell and HP desktops
- Proficient in Windows 2000 to 10
- Proficient in MS Office Suite 2000, 2013, and 2016
- Experience with Adobe Acrobat Suite
Timeline
Web Publisher
LMI
01.2024 - 01.2025
Functional Analytical Advisor
GDIT
01.2019 - 01.2024
Production Officer
General Dynamics IT
01.2018 - 01.2019
Computer Analyst
Hewlett Packard
01.2010 - 01.2018
Basic Training - CMAs (Component Mission Administrator)
BAE Systems
Certificate - Document Systems Analyst
General Dynamics
Certificate - Micro Computer Business Applications
ATI Career Institute
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