Lisa A. Wills
San Diego,CA
Summary
Care Coordinator with extensive experience at VEBA Resource Center, specializing in patient interaction and care coordination. Skilled in utilizing organizational strengths and medical terminology to improve service delivery. Noted for effective communication and leadership, ensuring compliance and enhancing healthcare experiences for members.
Overview
20
20
years of professional experience
Work History
Care Coordinator
VEBA Resource Center
San Diego, USA
03.2024 - Current
- Responsibilities include coordinating member appointment, educating members on wellness programs, resolving conflicts, and ensuring compliance with regulations.
Emergency Medical Technician (EMT)
Medcor
San Diego, USA
02.2005 - Current
- As a Medcor EMT, I play an essential role in providing healthcare services to clients, often working collaboratively with a team that includes nurses, customer service representatives, and corporate employees.
- My role involves delivering medical services, which may include emergency response, first aid, and health assessments, ensuring that clients receive timely and effective care.
- My team helps create a comprehensive healthcare environment that supports the health and wellbeing of clients, contributing to a seamless integration of medical services within field and corporate settings.
- Provided emergency care, facilitated training, and maintained HIPPA/OSHA records.
Scheduling Coordinator
Mission Healthcare
San Diego, USA
01.2022 - 01.2023
- I coordinated employee schedules, balancing clinician availability with patient needs to optimize care delivery, and ensure efficient use of resources.
- I communicated with patients regarding their scheduled visits, providing them with the necessary information, and addressing any questions or concerns to ensure a smooth and satisfactory healthcare experience.
- My role included performing various administrative tasks, such as maintaining accurate records, handling paperwork, and ensuring compliance with organizational policies and procedures.
- I monitored the productivity of healthcare staff, ensuring that schedules were efficient, and that clinicians met their performance targets.
- I maintained consistency with centralized scheduling models, aligning scheduling practices with organizational standards to optimize resource utilization, and enhance service delivery.
Lab Assistant / Patient Service Representative
Scripps Memorial Hospital
La Jolla, USA
09.2018 - 12.2021
- I was responsible for answering phones and providing clerical support, which involved managing communications, scheduling, and handling administrative tasks to facilitate laboratory operations.
- I ensured that performance and safety standards were met, contributing to a safe and efficient working environment by adhering to protocols and guidelines.
- I stocked inventory and supplies appropriately, ensuring that the laboratory was well-equipped and that materials were readily available for laboratory procedures.
- I served as a liaison for the laboratory, interacting with physicians, nurses, and customers. This involved facilitating communication and collaboration between the laboratory and other healthcare professionals, as well as addressing inquiries and providing information to customers.
- Collected specimens, processed lab orders, and ensured data confidentiality.
Patient Service Representative Neurology
Scripps Anderson Medical Pavilion
08.2016 - 08.2018
- I was on the front line for creating a positive Scripps Health experience for patients. This involves welcoming patients, addressing their needs, and ensuring they feel supported throughout their visit.
- I performed essential administrative tasks such as scheduling appointments, checking patients in, and answering questions. These duties help streamline the patient flow and ensure efficient operation of the neurology department.
- I supported the clinical team by facilitating patient care processes. This includes coordinating with healthcare providers to ensure patients receive timely and appropriate care.
- I assisted in the use of advanced technology and treatment methods by supporting clinicians in implementing personalized care plans for patients. This may involve managing patient records and ensuring accurate documentation.
- Managed patient check-in/out, scheduled appointments, and resolved billing inquiries.
Education
Associates of Science - Tele-Media
Southwestern College
San Diego, CA01.2012
Certificate of Completion - Emergency Medical Technician
Miramar College
San Diego, CA01.2004
Skills
- Self-motivated and detail-oriented
- Results-driven communication
- Customer service expertise
- Microsoft Office knowledge
- Computer skills
- Organizational abilities
- Coordination skills
- Medical terminology knowledge
- Health record systems experience
- Patient interaction experience
- Registration and billing inquiry experience
- Leadership capabilities
- Team collaboration
References
Available upon request.
Accreditations Licenses
- Licensed Emergency Medical Technician/Occupational Health Technician
- BLS/ACLS CPR/First Aid certified by the American Heart Association
Timeline
Care Coordinator
VEBA Resource Center
03.2024 - Current
Scheduling Coordinator
Mission Healthcare
01.2022 - 01.2023
Lab Assistant / Patient Service Representative
Scripps Memorial Hospital
09.2018 - 12.2021
Patient Service Representative Neurology
Scripps Anderson Medical Pavilion
08.2016 - 08.2018
Emergency Medical Technician (EMT)
Medcor
02.2005 - Current
Associates of Science - Tele-Media
Southwestern College
Certificate of Completion - Emergency Medical Technician
Miramar College