Lisa Bakeman

• Verified, coded, and added modifiers to diagnoses.
• Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
• Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures

.

• Verified, coded and added modifiers to diagnoses.

• Verified, coded and added modifiers to diagnoses.
• Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
• Accurately selected proper descriptive code when more than one anatomical location was indicated.
• Performed billing and coding procedures for city ambulances through out Ohio.

• Took copayments and compiled daily financial records.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
• Facilitated communication between patients and various departments and staff.

• Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
• Assist in Customer onboarding; through initial reach out and process review. Walk new customers through “How we do business”
• Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
• Maintain accurate and current product offering and lead time information

• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Completed clerical duties and tasks for clinic administration.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.