Lisa Baker
Phoenix,Arizona
Summary
Dedicated and forward-thinking problem solver with a passion for turning challenges into opportunities. With a strong foundation in active listening and a reputation for fairness and approachability, I excel at creating innovative solutions that drive progress and inspire confidence. Whether it’s pivoting strategies to meet new demands or lending a helping hand, I am committed to building bridges and fostering success in every endeavor.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Continuous Monitoring Specialist
University of Phoenix
05.2021 - Current
- Proactively responded to leadership and staff inquiries, swiftly resolving issues and ensuring smooth operations.
- Conducted quality audits to verify compliance with established standards, maintaining high-quality outputs.
- Offered support with additional tasks to meet tight deadlines and assist project progression.
- Managed support tasks to alleviate managerial workload and enable focus on higher-priority responsibilities.
- Facilitated calibration sessions to encourage skill development and application within the team.
- Generated comprehensive reports for team members and external stakeholders to provide access to specific data.
- Designed customized spreadsheets to meet unique project requirements.
- Organized collaboration sessions between staff and leadership to drive alignment and achieve desired outcomes.
Student Finance Advisor
University of Phoenix
01.2008 - 05.2021
- Implemented efficient multitasking strategies, consistently achieving targets and optimizing productivity.
- Provided comprehensive training and mentorship to new hires, ensuring smooth onboarding and skill development.
- Cultivated strong relationships with colleagues, students, and leadership, fostering collaboration.
- Demonstrated proactive problem-solving skills, effectively resolving issues by leveraging available resources.
- Collaborated cross-functionally with internal teams to deliver seamless service and support to students.
Education
Bachelor of Science in Criminal Justice Administration -
University of Phoenix
Phoenix, Arizona11.2016
Skills
- Account Management
- Relationship Building
- Strategic Planning
- Communication
- Problem-Solving
- Collaboration
- CRM Management (Salesforce)
- Presentation Skills
- Proficiency in Microsoft Office Suite (Word, Excel)
- Time Management
- Adaptability
- Attention to Detail
- Advanced Excel Skills (Data Analysis, Reporting)
Certification
Salesforce Admin Associate, 08/01/23
Timeline
Continuous Monitoring Specialist
University of Phoenix
05.2021 - Current
Student Finance Advisor
University of Phoenix
01.2008 - 05.2021
Bachelor of Science in Criminal Justice Administration -
University of Phoenix
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