LISA BAKHTIARI
Executive Assistant to VP/CEO
708 N Geyer Rd. Kirkwood,MO
Summary
Executive Assistant with extensive experience at Charter Communications, specializing in schedule optimization and operational efficiency. Managed over 200 meetings annually, enhancing engagement and streamlining decision-making processes. Expertise in performance analysis and vendor negotiations contributes to improved organizational outcomes. Proficient in Microsoft Office 365, with a strong focus on team development.
Overview
24
24
years of professional experience
Work History
Executive Assistant to Sr. Vice President
Charter Communications
St. Louis, MO
01.2011 - Current
- Managed executive schedules, and coordinated over 200 meetings across multiple departments.
- Coordinated logistics for business meetings, teleconferences, and luncheons, ensuring the preparation of equipment.
- Organized travel arrangements and itineraries for executives efficiently. Monitored and processed expense reports.
- Organized and assembled board documents, meeting materials to streamline decision-making.
- Facilitated communication between executive leadership and departments to streamline workflows.
- Developed marketing material for on-site displays.
- Negotiated with vendors to optimize pricing agreements.
- Event planning for small and large corporate events. Coordinated with vendors, catering staff, audio-visual technicians and other service providers to ensure all necessary services were provided on time.
- Prepared detailed reports and presentations for senior leadership review.
Workforce Analyst/Coordinator II
Charter Communications
St. Louis, Mo
05.2007 - 09.2011
- Facilitated administration of schedule adherence, attendance reporting, performance analysis, and payroll data management.
- Managed holiday scheduling process
- Executed auditing and exception handling while leveraging workforce management software (Aspect e Workforce Management Software).
- Analyzed workforce data to identify trends and opportunities for improvement.
- Partnered with departments to elevate employee performance and engagement initiatives.
- Monitored performance to assess operational efficiency across teams.
- Developed reports to communicate insights to management for informed decision-making.
Realtor
Wood Brothers Realty
St Louis, Missouri
05.2004 - 09.2011
- Assisted clients in buying and selling residential properties. Conducted property showings and open houses for prospective buyers.
- Negotiated contracts and terms between buyers and sellers professionally.
- Managed real estate transactions from initiation to closing.
Supr, Membership Rewards Escalatons
American Express
Ft Lauderdale, Florida
10.1999 - 09.2003
- Monitored employee performance and issued the appropriate corrective actions in order to meet departmental standards.
- Oversaw, guided, and enhanced performance of skilled associates managing multiple levels of client inquiries and cases.
- Ensured that proper recruitment, training, staffing, and technology were available to handle the case volume.
Operations Support Analyst
American Express
Ft Lauderdale, Florida
06.1994 - 10.1999
- Assessed workforce data to detect trends and optimize staffing strategies.
- Handled all schedule-related requests, including Personal time off, shift swaps and overtime.
- Collaborated with senior and department leaders to develop and implement workforce plans.
Education
Associate of Science - Business Administration
Skills
- Outlook
- Microsoft Office 365 (Excel/PP/Word)
- Team development
- Google Suite
- Expense management
- Performance analysis
- Vendor negotiation
- Advanced photoshop proficiency
- Canva software proficiency
- Calendar management
- Sap/Concur travel software
- Ariba system
Accomplishments
- Travel Management Efficiency, Increased travel arrangement efficiency 30% through scheduling and vendor negotiations.
- Developed marketing materials boosting employee engagement by 25% in 6 months.
- Managed support for 475 employees leading to increased productivity.
- Negotiated vendor contracts saving company $20,000 annually.
Volunteer Leadership
- Lead/POC Holiday Food Bank Collection: Organized food bank collections and delivery to Saint Louis Food Pantries ensuring consistent support for our community.
- Managed Community Partnerships: Planned and coordinated volunteer Habitat for Humanity and Make-A-Wish Foundation events by organizing project goals.(e.g., teams and build days) and Make-A-Wish (e.g., wish fulfillment support, awareness events,).
References
References available upon request.
Timeline
Executive Assistant to Sr. Vice President - Charter Communications
01.2011 - Current
Workforce Analyst/Coordinator II - Charter Communications
05.2007 - 09.2011
Realtor - Wood Brothers Realty
05.2004 - 09.2011
Supr, Membership Rewards Escalatons - American Express
10.1999 - 09.2003
Operations Support Analyst - American Express
06.1994 - 10.1999
University of Phoenix - Associate of Science, Business Administration
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