Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Volunteer
LISA BALL

LISA BALL

Villa Rica,GA

Summary

Detail-oriented professional with 15 + years of excellent communication, creative thinking skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I can be relied upon to help your company achieve its goals.

Overview

21
21
years of professional experience

Work History

SME/AVR/SOV Coordinator

Verida Inc.
Villa Rica, GA
10.2022 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers regarding needs and addressed concerns.

LEAD

MERCHANDISER, Spar Inc
Villa Rica, Georgia
02.2021 - 10.2023
  • Maintained product rotation by checking expiry dates or damage
  • Executed planogram, pricing and signage fostering exceptional customer experiences
  • Used hand trucks and pallet jacks for maneuvering products throughout store
  • Examined stock, verifying conformance to quality standards
  • Executed and audited store signage and other visual merchandising elements meeting company standards.

MANAGER

SALESPERSON/MASTER GRILL OP/RELEIF, Waffle house
Douglasville, Ga
06.2002 - 07.2015
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Maintained cleanliness and organization of line workstations.
  • Cooked food to order adhering to company quality standards.
  • Supported other kitchen team members when needed.

Education

BACHELOR OF ARTS (B.A - APPLIED

Southern New Hampshire University
10.2025

Lean Six Sigma

Udemy
Atlanta, GA

Skills

  • Call Center Operations
  • Account Management
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • 34 wpm Typing Speed
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Customer Service
  • Building Customer Trust and Loyalty

References

References available upon request, references

Interests

NSLS Foundations of leadership completion Nation Society of Leadership and Success 

Temple Senior Center Volunteer 

Success Networking Team

Timeline

SME/AVR/SOV Coordinator

Verida Inc.
10.2022 - Current

LEAD

MERCHANDISER, Spar Inc
02.2021 - 10.2023

MANAGER

SALESPERSON/MASTER GRILL OP/RELEIF, Waffle house
06.2002 - 07.2015

BACHELOR OF ARTS (B.A - APPLIED

Southern New Hampshire University

Lean Six Sigma

Udemy

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