Lisa Balman
Customer Service
Kalamazoo,US
Summary
Committed and hardworking Customer Service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and Creative problem-solver versed in customer service.
Overview
20
20
years of professional experience
Work History
Customer Service Associate, Cashier
Speedway Gas Station
02.2020 - 04.2020
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Transportation Specialist/ Customer Service
I Supply
04.2017 - 05.2018
- Service
- Plan and establish transportation routes
- Review orders, production schedules, blueprints, or shipping or receiving notices to determine work sequences and material shipping dates, types, volumes, or destinations
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems
- Resolve worker problems or collaborate with employees to assist in problem resolution
- Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents
- Recommend or implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
- Interpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers
- Enforce safety rules and regulations
- Maintain or verify records of time, materials, expenditures, or crew activities
- Perform or schedule repairs or preventive maintenance of vehicles or other equipment
- Entered orders and did overages and shortages
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Planned and oversaw Type transportation activities.
- Maintained operations in compliance with Type regulations.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
Customer service /Withdrawal specialist
Life Solutions
01.2014 - 07.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
Associate Degree - Human Services Tritin
Kellogg Community College
Associate Degree - Variety
Skills
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Exceptional Communicator
- Efficient and Detail-Oriented
- Customer Support
- Upselling Products and Services
- Responding to Difficult Customers
- Call Documentation
- Order and Refund Processing
- Understanding Customer Needs
- MS Office Proficiency
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Data Entry and Maintenance
- Correcting Discrepancies
- Prioritizing Calls
- Safe Work Practices
- Corrective Actions
- Monetary Transactions
- Inbound and Outbound Calling
- Sales Report Generation
- Call Transfers
- Clerical Support
- Reading Comprehension
- Policy and Procedure Adherence
- Team-Oriented and Cooperative
- Email Etiquette
- Invoice Preparation and Processing
- Billing Adjustments and Refunds
- Document Conversion
- Merchandise Orders and Exchanges
- Google Sheets
- Administrative and Office Support
- Proactive Self-Starter
- Suggestive Selling
- Excellent Attention to Detail
- Document and Records Management
Timeline
Customer Service Associate, Cashier
Speedway Gas Station
02.2020 - 04.2020
Transportation Specialist/ Customer Service
I Supply
04.2017 - 05.2018
Customer service /Withdrawal specialist
Life Solutions
01.2014 - 07.2015
Associate Degree - Human Services Tritin
Kellogg Community College
Associate Degree - Variety
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