Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in auditing with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Accounting Specialist
University Of South Florida
Tampa, FL
11.2014 - Current
Applied mathematical abilities to calculate and check figures in accounting systems.
Investigated daily variances and corrected errors to resolve discrepancies.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Coached, trained and delegated tasks to 5 team members to meet specific department goals.
Assessed data and information to verify entry, calculation and billing code accuracy.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Customer Service Representative
Home Shopping Network
St. Petersburg, FL
06.2006 - 11.2014
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer adjustments to maintain financial accounts.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Merchandiser
Home Shopping Network
St. Petersburg, FL
02.2002 - 03.2004
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Inspected merchandise for quality and arranged proper display location on floor.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Updated pricing and signage to complete product displays and educate customers.
Planned and coordinated product availability for advertising and promotion purposes.
Established strong vendor relationships to maintain and support business.
Verified products appeared at correct locations in proper quantities.
Graduate Research Assistant (Water Treatment Focus) at University of South FloridaGraduate Research Assistant (Water Treatment Focus) at University of South Florida