Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Volunteer

LISA BANISTER

Anderson,IN

Summary

Seasoned Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, conflict resolution and implementing changes with strategic approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

ETL - GM, Food&Beverage and Fulfillment

Target
Muncie, IN
09.2021 - Current
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Operations Manager

Lowe's Home Improvement
Muncie, IN
01.2019 - 09.2021
  • Oversee all front-end and back-end store operational programs to include check-out, customer service, returns, cash office, receiving, RTM, freight flow, night stock, delivery and fulfillment.
  • Lead store associates to ensure store remains in-stock and customers receive quality service while shopping in clean and safe store environment.
  • Responsible for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with Lowe's in-store experience.
  • Interview and hire employees per store staffing matrix.
  • Mentor employees setting departmental goals to prioritize tasks and develop departmental best practice operations.
  • Provide employee follow up and additional growth opportunities to attain professional goals.
  • Facilitate store order management procedures through training and mentoring of employees.
  • Communication and follow up on internet orders until complete.
  • Answer corporate complaints with customers through issue-resolution management, fulfilling and exceeding customer expectations through ongoing communication.
  • Compile opening of day report for management team with sales, credit, daily goals, and order management metrics to present at all store morning meeting.

Service Manager

Lowe's Home Improvement
Indianapolis, IN
10.2018 - 01.2019
  • Lead, empower and grow employees.
  • Drive inventory replenishment, merchandising and department pricing integrity programs.
  • Lead power hour initiative, redirect staff to match customer needs.
  • Deliver exceptional customer service and resolve customer issues.

General Manager

Hair Club
Indianapolis, IN
08.2017 - 09.2018
  • Lead center operations and maintain full accountability for sales strategy and revenue growth.
  • Supervised more than 450 client accounts, sustaining and growing relationships.
  • Managed staff of 11 sales consultants, stylists and administrators through positive, efficient and productive work environment.

Assistant Store Manager

Lowe's Home Improvement
Anderson, IN
02.2015 - 01.2017
  • Designed and initiated store training program for Project Sales Exteriors, Project Sales Interiors, and credit for all new hires FY2016.
  • Interviewed and hired employees per store staffing matrix.
  • Store exceeded budget by 6%, increased 15% increase over previous FY.
  • Outpaced market, being first store to achieve PSE sales budget for year.
  • Exceeded Pro Service 2015 FY budget 3% by increasing new business credit accounts.
  • Exceeded Pro Service 2015 new business credit accounts budget; 1 of 2 market stores to achieve budget goal.
  • Mentored employees setting departmental goals to prioritize tasks and develop departmental best practice operations.
  • Provided employee follow up and additional growth opportunities to attain professional goals.
  • Facilitated store order management procedures through training and mentoring of employees.
  • Communication and follow up on internet orders until completed.
  • Answered corporate complaints with customers through issue-resolution management, fulfilling and exceeding customer expectations through ongoing communication.
  • Compiled Excel opening of day report for management team with sales, credit, daily goals, and order management metrics to present at all store morning meeting.
  • Coordinated Project Exteriors events, marketing, and logistic needs to support PSE program.

Delivery Manager

Lowe's Home Improvement
Anderson, AK
12.2009 - 02.2015
  • Redesigned delivery operational policies to reduce expenses, maximize customer satisfaction, and employee morale.
  • Implemented new delivery program through training of 8 department managers at other market store locations per district request.
  • Designed and implemented store delivery notification and scheduling protocol.
  • Established consistent customer communication through order fulfillment process, clarifying expectations and increasing customer satisfaction.
  • Resolved customer complaints, requests and claims through open collaborative communication with necessary departments.
  • Worked with store employees avoiding out of stocks, special order ETA's and damaged product issues.
  • Created daily company logs and maintained DOT reporting and vehicle compliance.
  • Reduced department safety numbers to .36% to sales (incident rate) FY2013.
  • Successfully met and exceeded safety expectations and budget FY2012-FY2014.

Department Manager

Lowe's Home Improvement
Anderson, AK
02.2007 - 12.2009
  • Managed Departments: Customer Service, Electrical, Plumbing, Appliances, Cabinets, and Home Decor.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Controlled departmental inventory and ordering needs.
  • Implemented departmental goals and managed through multi-directional communication.
  • Worked on store inventory team annually.
  • Increased Customer Service Department ranking from bottom 10% of region to top 33% in FY2008.
  • Increased sales by 14% in appliances over 2 quarter period of time, aligning department to hit sales plan for FY2009.
  • Achieved largest sale volume increase of Levelor in-stock products for Q3 2009 in Region 4 (72 stores).
  • Increased Home Decor special order sales volume by 300% in FY2009.

Education

Bachelor of Arts - Human Resource Management

Western Governor's University
2016

Associate of Arts - Psychology

Ivy Tech Community College
Anderson, IN
2010

Skills

  • Staff Management
  • Critical thinking
  • Microsoft proficient
  • Resource management
  • Training and mentoring
  • Team building
  • Customer service
  • Relationship building and retention
  • Data analysis

Additional Information

  • US Army - Field Artillery: Molly Pitcher Award Ft. Bragg, NC

Certification

Comp TIA Project - May 2015

Timeline

ETL - GM, Food&Beverage and Fulfillment

Target
09.2021 - Current

Operations Manager

Lowe's Home Improvement
01.2019 - 09.2021

Service Manager

Lowe's Home Improvement
10.2018 - 01.2019

General Manager

Hair Club
08.2017 - 09.2018

Assistant Store Manager

Lowe's Home Improvement
02.2015 - 01.2017

Delivery Manager

Lowe's Home Improvement
12.2009 - 02.2015

Department Manager

Lowe's Home Improvement
02.2007 - 12.2009

Bachelor of Arts - Human Resource Management

Western Governor's University

Associate of Arts - Psychology

Ivy Tech Community College

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LISA BANISTER