Lisa Barefoot
Lillington,NC
Summary
Proven skills in managing a high volume of work in fast-paced environments. Knowledgeable about servicing accounts, processing applications and resolving diverse client issues. Expertise in Microsoft Office, Epic, Agency Zoom, QQ Catalyst, and various carrier software programs. Seasoned Personal Lines Account Executive adept at generating new business and achieving demanding targets. Positive, upbeat and adaptable with an organized approach. Pursuing a new professional opportunity with room for advancement.
Overview
24
24
years of professional experience
Work History
Personal Lines Account Executive
Insurance Of The Carolinas
07.2017 - Current
- Responded to billing inquiries, coverage verification and other questions by phone and email within 24 hours.
- Provided exceptional sales support to field producers.
- Marketed and sold insurance policies directly to clients.
- Worked in paperless environment to service new and existing personal line accounts.
- Conducted annual reviews of existing policies to update information.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
Personal Lines Account Executive
Insurance Service Center
07.2016 - 07.2017
- Responded to billing inquiries, coverage verification and other questions by phone and email within 24 hours..
- Marketed and sold insurance policies directly to clients.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Provided exceptional sales support to field producers.
Sales Manager
Senior Life Services
02.2014 - 07.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Cellular Technician
US Cellular Wireless
03.2002 - 02.2014
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Commercial Manager
Auto Zone Auto Parts
02.1999 - 01.2002
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Education
Associate of Applied Science - Cyber Crime Technology
Southwestern Community College
Sylva, NC05.2012
Skills
- Policy Feature Explanations
- Customer Experience
- Insurance Coverage Verification
- Persuasive Negotiations
- Product Knowledge
- Claims Information Gathering
Timeline
Personal Lines Account Executive
Insurance Of The Carolinas
07.2017 - Current
Personal Lines Account Executive
Insurance Service Center
07.2016 - 07.2017
Sales Manager
Senior Life Services
02.2014 - 07.2016
Cellular Technician
US Cellular Wireless
03.2002 - 02.2014
Commercial Manager
Auto Zone Auto Parts
02.1999 - 01.2002
Associate of Applied Science - Cyber Crime Technology
Southwestern Community College
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