Lisa Barnes
Fort Lauderdale,FL
Summary
Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Focused 911 Dispatcher bringing nineteen and a half years of experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments.
Overview
24
24
years of professional experience
Work History
Medical Aesthetician /Medical Office Coordinator
PUR-FORM by The Institute
Boca Raton, FL
12.2022 - 08.2024
- Educated clients on skincare techniques based on skin type and individual needs.
- Assisted patients with figure-flattering procedures such as DermaShape and CryoWave
- Performed facial treatments.
- Performed Dermaplaining
- Performed chemical peels for non-invasive skincare treatments.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Consulted customers and answered questions about desired treatments.
- Inspected client's skin to determine best courses of treatment.
- Educated clients on skin conditions, treatments and products to grow sales.
- Assessed client needs and recommended skin care and anti-aging products.
- Maintained general office organization and cleanliness.
- Responded to messages and emails to the office and transferred correspondence.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Performed administrative support tasks, completing duties within required timeframes.
- Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Prepared facility and equipment for client visits.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Meticulously maintained spa appearance and cleanliness.
Esthetician/Front Desk Receptionist
Elizabeth Jacob Salon and Spa
Parkton, MD
08.2021 - 03.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted incoming guests and verified paperwork to manage smooth intake processes.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Determined needs of visitors and provided information or solutions.
Communication Shift Supervisor
City of Joliet IL
Joliet, IL
07.2019 - 11.2019
- Responsible for the efficient and effective operation of the communications center including the planning, organizing, directing, and supervising of assigned employees and program
- Dispatches emergency police and fire communications while supervising a crew of civilian dispatchers on an assigned shift
- Establishes and maintains good public relations with the community and other departments within and outside of Joliet
- Directs and coordinates employee responsibilities
- Directs Communications Center activities toward the fulfillment of established goals and objectives within current priorities
- Evaluates performance of assigned employees
- Receives and responds to complaints concerning Communications Center operations and employees
- Monitors Communications Center equipment for proper operation and takes steps to remedy any equipment
- malfunction
- Manage telephone inquiries and requests for fire and police services
- Responsible for consistent briefing of leadership regarding developments within assigned areas
- Additional Responsibilities:
- Telecommunicator Emergency Response Team (TERT) Coordinator
- Joliet Public Safety Answering Point (PSAP) representative on the CAD Feature Request Committee
- 9-1-1 education teacher at elementary schools across the greater Joliet area
Public Safety Dispatcher II
City of Joliet IL
Joliet, IL
07.2000 - 07.2019
- Responds to request for police, fire and EMS services
- Certified in LEADS/NCIC
- Certified in CPR and EMD
- Instruction to those on the scene of an emergency as necessary
- Dispatches police/fire units for an assigned geographical area in the city
- Monitors the alarm monitoring system in the Communications Center
- Prepares and/or completes various reports and logs as necessary
- Operates various computer systems and networks as necessary to perform dispatching tasks
- Performs clerical tasks
- Accountable as the Telecommunicator Emergency Response Team (TERT) Coordinator
- Accountable as the Joliet Public Safety Answering Pong (PSAP) on the CAD Feature Request Committee
- Accountable as a Certified Training Operator (CTO) training incoming dispatchers
- Accountable for teaching 9-1-1 Education at Elementary Schools across the Greater Joliet Area
- Proficient in multitasking and managing multiple duties at any given time
Education
Certification - Medical Aesthetics
Florida Academy of Medical Aesthetics
Pembroke Pines, FL09.2023
Esthetics/Makeup -
Aveda Institute Maryland
Bel Air, MD08.2021
High School Diploma -
Minooka Community High School
Minooka, IL06.1998
Skills
- Make-up application
- Advanced facials specialist
- LED light therapy
- Dermaplaning
- Chemical Peels
- Microneedling
- PRP
- Dermaplaning
- DermaShape
- Cryo Wave
- Waxing
- Eyebrow tinting
- Lash lift and tint
- Care regimen design
- Sales background
- Superior attention to detail
- Sanitation
- Outstanding client care
- Complex Problem Solving
- Team Leadership
- Appointment Setting
- Team Management and Supervision
- Time Management
- Office Management
Timeline
Medical Aesthetician /Medical Office Coordinator
PUR-FORM by The Institute
12.2022 - 08.2024
Esthetician/Front Desk Receptionist
Elizabeth Jacob Salon and Spa
08.2021 - 03.2022
Communication Shift Supervisor
City of Joliet IL
07.2019 - 11.2019
Public Safety Dispatcher II
City of Joliet IL
07.2000 - 07.2019
Certification - Medical Aesthetics
Florida Academy of Medical Aesthetics
Esthetics/Makeup -
Aveda Institute Maryland
High School Diploma -
Minooka Community High School
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