LISA BARNES
Hiram,GA
Summary
Experienced front-line customer service professional, accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality. Seeking an entry-level position in the medical field with a dynamic organization offering comprehensive training and long-term career growth.
Deli professional with proven track record in delivering quality service and maintaining high standards. Brings focus on team collaboration and adaptability to changing needs. Recognized for reliability, attention to detail, and strong communication skills.
Bakery professional prepared for this role with hands-on experience in product preparation and customer interaction. Proven track record of maintaining high standards and adapting to fast-paced environments. Known for strong teamwork and reliability, with skills in inventory management and food safety protocols.
Overview
24
24
years of professional experience
Work History
Deli Clerk/Bakery Clerk
Publix
03.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed inventory and restocked shelves efficiently, ensuring product freshness and availability.
- Anticipated and responded to customer needs, creating a welcoming environment for repeat business.
- Continuously sought ways to improve personal skills as well as store processes, resulting in increased efficiency and productivity.
- Ensured compliance with food safety regulations by properly handling perishable items during stocking activities.
Customer Service Associate/Trainer
Winn Dixie
05.2001 - 03.2022
- Answer phones, greet customers, and handle inquiries regarding products and services.
- Proficient and experienced in all front-line customer service departments.
- Help locate products, check prices on merchandise, and stock and organize shelves and displays.
- Work as a team member, train, coach and assist new staff, teammates, and management, when needed.
- Comfortable working in fast-paced environment with diverse customers and staff members.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2021
Skills
- Business Operations
- Practice Structure
- Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Insurance Verification
- CMS 1500
- Processing Co-Payments
- UB-04
- Insurance Billing Procedures
- Insurance Claim Cycle
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Health Records Management
- Medical Records Management
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Inventory control
- Point of sale operation
- Product merchandising
- Teamwork and collaboration
- Team player
Section name
- Communication Skills: Strong phone, verbal, written and interpersonal skills with demonstrated ability to convey thoughts and express ideas effectively.
- Time Management: Self-starter that manages time and priorities in fast-paced, multi-task environments to meet goals and deadlines without sacrificing quality.
- Problem Solver: Pro-actively identify and define a problem, generate solutions, and determine appropriate strategies.
- Computer Proficient: EMR/EHR Systems and Microsoft Office Applications: Outlook, Word, Excel & PowerPoint
Timeline
Deli Clerk/Bakery Clerk
Publix
03.2022 - Current
Customer Service Associate/Trainer
Winn Dixie
05.2001 - 03.2022
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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