Lisa Barras
Savannah,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Ghost Host
Old Town Trolley
10.2020 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Participated in community events representing company effectively promoting our services potential clients visitors alike.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Cashier
Carey Hilliards
07.2013 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Groves High School
Garden City, GASkills
- Guest Relations
- Travel Recommendations
- Local History
- Clean Driving Record
- Training and Mentoring
- Licensed Driver in GA
- Humor and wit
- Conflict resolution
- Active listening
- Memory retention
- Customer service
- Positive attitude
- Historical Tours
Timeline
Ghost Host
Old Town Trolley
10.2020 - Current
Cashier
Carey Hilliards
07.2013 - 02.2021
High School Diploma -
Groves High School
Similar Profiles
Kiara M WashingtonKiara M Washington
Tour Conductor/Driver at Old Town TrolleyTour Conductor/Driver at Old Town Trolley
Mark JacksonMark Jackson
Tour Bus Driver at Old Town TrolleyTour Bus Driver at Old Town Trolley
Lillie MordecaiLillie Mordecai
Tour Guide at Old Town TrolleyTour Guide at Old Town Trolley