Lisa Barrett

Store Manager

Eastern National

04.2005 - Current

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees and volunteers successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels.
Coached sales associates in products and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported issues to higher management with great detail.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed routine store inventories.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Maintained customer satisfaction with quick and professional handling of product returns.
Trained new employees, volunteers and rangers on proper protocols and customer service standards.
Assisted with hiring, training and mentoring new staff members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assisted and written Operational Plans and SOP's.
Consistent excellent customer satisfaction recognitions in both secret shoppers and customer surveys.
Assisted in inventories when are not in alignment
Built cohesive partnership with employees, volunteers, supervisors and ranger personal.