Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Ophthalmic Technician/Scribe Trainer
Florida Eye Specialists and Cataract Institute
Brandon, FL
03.2017 - Current
Manages a staff of 14 technicians.
Training, development, and employee reviews.
Scribing, work-ups and testing for general ophthalmologists and retina specialists.
Performed patient work-ups utilizing advanced technology such as optical coherence tomography, fundus photography, visual fields and refractometry.
Assisted in the management of patient flow by coordinating with other departments to ensure timely completion of services.
Provided guidance and training for new staff members on proper techniques for obtaining accurate diagnostic information from patients.
Developed protocols for testing procedures and maintained all necessary records according to department standards.
Monitored inventory levels of supplies and equipment, ordering items when needed.
Ensured compliance with HIPAA regulations related to patient privacy and confidentiality.
Evaluated test results for accuracy prior to presenting them to physicians for review.
Organized medical records into an electronic filing system, ensuring accuracy of patient information.
Collaborated with physicians regarding diagnosis and treatment plans for patients.
Instructed patients on how to use prescribed eye drops or medications correctly.
Ophthalmic Technician
Tampa Eye Clinic
Tampa, FL
11.2015 - 03.2017
Worked with retina specialists and general ophthalmologists.
Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
Transferred knowledge by training ophthalmic assistants, technicians and interns.
Assisted ophthalmologists with patient examinations and surgeries.
Office Manager
Amy Abdnour, LCSW
Riverview, FL
10.2012 - 11.2015
Insurance filing, entering financial information into QuickBooks, billing, accounts receivable, maintain patient database, patient mailings and correspondence.
Resolved patient inquiries in a timely manner while maintaining positive relationships with clients.
Monitored payments due from clients and promptly contacted clients with past due payments.
Office Administrator
Focus-ED
Tampa, FL
04.2010 - 05.2012
Entered information into QuickBooks for 6 non profit associations.
Performed clerical duties such as photocopying, faxing and scanning documents.
Created memos, letters and other documents, fostering internal and external communication.
Coordinated and managed daily administrative operations of the office.
Organized and maintained filing systems, including electronic databases and records.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Composed correspondence such as letters, emails, memos, reports and other documents.
Provided assistance with the planning of events such as staff meetings or conferences.
Regional Manager
Eye Care Associates
Raleigh, NC
02.1995 - 05.1998
Supervision of 40 office managers, optometric technicians, and front office personnel in eight locations.
Managed the scheduling of six doctors to optimize patient flow.
Established training programs for managers, technicians and front office personnel.
Created procedure and insurance manuals.
Education
B.S. in Business Administration -
Rider University
Associate in Business Administration -
County College of Morris
Skills
Customer Service Skills
Office management
Administrative assistant
Ophthalmology Experience
Medical terminology
EMR systems
QuickBooks
Computer skills
Conflict management
Microsoft Outlook
Medical billing
Certification
Ophthalmic Scribe Certification
References
References available upon request.
Timeline
Lead Ophthalmic Technician/Scribe Trainer
Florida Eye Specialists and Cataract Institute
03.2017 - Current
Ophthalmic Technician
Tampa Eye Clinic
11.2015 - 03.2017
Office Manager
Amy Abdnour, LCSW
10.2012 - 11.2015
Office Administrator
Focus-ED
04.2010 - 05.2012
Regional Manager
Eye Care Associates
02.1995 - 05.1998
B.S. in Business Administration -
Rider University
Associate in Business Administration -
County College of Morris
Ophthalmic Scribe Certification
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