Lisa Bauer
Monticello,IA
Overview
21
21
years of professional experience
Work History
Health Navigator
Main Street Rural Health
08.2023 - Current
- Assist clinic by meeting with Medicare Advantage patients to establish communication and discover what needs the patient may have in order to continue their health on a positive projector.
Patient Financial Counselor
Physicians Clinic of Iowa
06.2020 - Current
- Assist patient with financial assistance for at home medications and infusions given in office
- Responsible for verifying daily deposit in my clinic, meeting with patients to help identify available assistance and troubleshooting issues that arise with their assistance; submit claims for rebates; apply payments from rebates.
Billing Specialist
Unified Therapy Services
01.2020 - 03.2020
- Performed Billing functions including answering billing questions, apply personal and insurance payments and covered front desk when needed.
Team Coordinator
Recover Health
05.2019 - 12.2019
- Responsible for scheduling home health aid visits and processing payroll
- Provided excellent customer service to clients, home health aids, nurses and referral sources.
Accounts Receivable Specialist; Patient Experience Representative
MediRevv
02.2017 - 05.2019
- Research denied medical claims and re-process for payment or filed grievances/appeals
- Provide excellent customer service to resolve balances on outgoing calls
- Provide excellent customer service on inbound calls from patients to either resolve their balance or answer questions on their accounts
Customer Care Specialist II
UnityPoint Heath at Home
09.2010 - 09.2013
- Responsible for intake orders and following the process until product was ready to be delivered
- Verify order qualified thru insurance and verify insurance benefits
- Set up equipment to be delivered by a delivery tech
- Responsible for having all required paperwork ready to go out with equipment.
Financial Counselor
MercyCare Community Physicians
10.2007 - 09.2010
- Job duties varied considerably at this position
- Responsible for posting daily charges, correcting and resubmitting denied claims, collections, resolving conflicts with patient billing either in person or over the phone
- Responsible for educating physicians on billing changes and educating other employees of coding errors
- Responsible for balancing daily cash deposit
- Accomplishments: Initially each PSC would post charges for their individual physician and I would review each claim and make needed correction. I was able to demonstrate to management that there was less time involved and fewer errors made by posting the charges myself.
Claim Examiner
Auxiant
01.2003 - 10.2007
- Processed medical claims according to plan documents
- Provided customer service to plan participants and medical professional by quoting benefits and providing claim status
- Responsible for maintaining database of physicians and hospitals.
Education
Medical Administrative Assistant -
Hamilton Business College
Cedar Rapids, IA01.1989
Elementary Education -
Iowa State University
Ames, IA01.1988
Skills
- Proficient with Microsoft Word and Excel, office equipment, multi phone lines, transcription and type 65 wpm, adaptable to different situations and work well in both team settings and individually and require little to no supervision, excellent customer service skills, reliable, dependable, and eager with a high sense of integrity
References
Karmen Hershey, 319-310-4952, kshershey@cr-anesthesia.com
Cara Stolba, 319-551-4611, carastolba@gmail.com
Maddy Geiger, 563-920-4685, maddyharris605@gmail.com
Judy Dittrick, 563-241-8947, jdittrick@pcofiowa.com
Jess Reed, 319-573-2757, jreed@pcofiowa.com
Timeline
Health Navigator
Main Street Rural Health
08.2023 - Current
Patient Financial Counselor
Physicians Clinic of Iowa
06.2020 - Current
Billing Specialist
Unified Therapy Services
01.2020 - 03.2020
Team Coordinator
Recover Health
05.2019 - 12.2019
Accounts Receivable Specialist; Patient Experience Representative
MediRevv
02.2017 - 05.2019
Customer Care Specialist II
UnityPoint Heath at Home
09.2010 - 09.2013
Financial Counselor
MercyCare Community Physicians
10.2007 - 09.2010
Claim Examiner
Auxiant
01.2003 - 10.2007
Medical Administrative Assistant -
Hamilton Business College
Elementary Education -
Iowa State University
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