Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Baum

Tabiona,UT

Summary

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Overview

8
8
years of professional experience

Work History

Front Desk Supervisor

Henderson 500
12.2022 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Put together supply orders for all food and supplies for the hotel.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.

Private Elderly Caregiver

The Ron Goodrich Family
02.2019 - 10.2021
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
  • Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
  • Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
  • Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
  • Preparing meals.
  • Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
  • Improved elderly clients'' quality of life by providing compassionate and attentive care.
  • Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.

Private Elderly Caregiver

He Idawna Roberts Family
02.2017 - 09.2017
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
  • Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
  • Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
  • Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
  • Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
  • Improved elderly clients'' quality of life by providing compassionate and attentive care.
  • Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
  • Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
  • Offered companionship during difficult times by providing emotional support and empathetic listening skills.
  • Administered first aid procedures when required while keeping calm under pressure.
  • Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.

Education

High School Diploma -

Union High School
Roosevelt, UT
05-1993

No Degree - CNA

UBATC
Roosevelt, UT
05-1993

Skills

  • Time management

Guest relations

Reservations management

Problem-solving skills

Customer service management

Data entry efficiency

Team building proficiency

Training and mentoring

Staff supervision

Staff training and development

VIP guest relations

Team building and supervision

Scheduling and planning

POS system operation

Reservation management

Exceptional communication

Listening skills

Cash control

Issue resolution

Staff development

Conflict management

Complaint management

Task delegation

Operations oversight

Business recordkeeping

Administrative skills

System updates

Cash handling accuracy

Cash handling

Decision making aptitude

Compliance monitoring

Effective planning

Timeline

Front Desk Supervisor

Henderson 500
12.2022 - Current

Private Elderly Caregiver

The Ron Goodrich Family
02.2019 - 10.2021

Private Elderly Caregiver

He Idawna Roberts Family
02.2017 - 09.2017

High School Diploma -

Union High School

No Degree - CNA

UBATC

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Lisa Baum