Lisa Bay
Atwater,CA
Summary
Attentive Assistant Store Manager offering over 8+ years working in paint sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dunn-Edwards Paint
Merced, CA
03.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Customer Service Lead
Dunn-Edwards Paint
Merced, CA
06.2019 - 03.2020
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Identified opportunities to increase sales through cross-selling products or services.
- Ensured compliance with company policies and regulations related to customer service operations.
- Developed strategies for improving customer satisfaction levels.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Inside Sales Associate
KellyMoore Paints
Merced, CA
04.2016 - 06.2019
- Developed and maintained relationships with new and existing customers to increase sales.
- Provided customer service support, including answering inquiries and resolving customer complaints.
Server
Dennys Restaurant
Merced, CA
07.2006 - 06.2012
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Atwater High School
Atwater, CA05.2003
Skills
- Operations
- Customer Service
- Customer Relations
- Operations Oversight
- Assignment Delegation
- POS Systems
- Upselling and Cross Selling
- Pricing and Markdowns
- Store Opening and Closing
- Strategic Merchandising
- Retail Operations
- Team Building and Leadership
- Problem-Solving
- Shift Scheduling
- Stock Management
- Mentoring and Coaching
- Inventory Control
- Store Organization
- Staff Supervision
Certification
- OSHA Certified
- Forklift Certified
- First Aid/CPR Certified
Professionalaccomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Customer Service Lead to Assistant Store Manager, in less than 12-months.
- Improved delivery of paint and sundries by scheduling and prioritizing by customer demands, realizing overall increase in customer satisfaction and cost efficiency.
- Recognized as Employee of the quarter several times for outstanding performance and team contributions.
Languages
English
Timeline
Assistant Store Manager
Dunn-Edwards Paint
03.2020 - Current
Customer Service Lead
Dunn-Edwards Paint
06.2019 - 03.2020
Inside Sales Associate
KellyMoore Paints
04.2016 - 06.2019
Server
Dennys Restaurant
07.2006 - 06.2012
High School Diploma -
Atwater High School
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