Lisa Bays
Baltimore,MD
Summary
Twenty years experience as a Driven Realtor with a proven track record in market analysis and property marketing. Expertise in negotiation strategies and client relationship management, ensuring successful transactions and satisfied clients.
Overview
41
41
years of professional experience
Work History
Realtor
Cummings and Co. Realtors
Nottingham, MD
01.2023 - Current
- Conducted comprehensive market analyses to identify trends and pricing strategies.
- Developed and implemented targeted marketing strategies for property listings.
- Coordinated open house events to attract potential buyers and generate interest.
- Maintained strong relationships with clients through regular communication and follow-ups.
- Facilitated negotiations between buyers and sellers to achieve favorable outcomes.
- Prepared detailed transaction documentation to ensure compliance and accuracy.
- Utilized networking and referrals to expand client base and enhance business opportunities.
Realtor
Advance Realty Direct
Baltimore, MD
01.2005 - 01.2023
- Conducted comprehensive market analyses to identify trends and pricing strategies.
- Developed and implemented targeted marketing strategies for property listings.
- Coordinated open house events to attract potential buyers and generate interest.
- Maintained strong relationships with clients through regular communication and follow-ups.
- Facilitated negotiations between buyers and sellers to achieve favorable outcomes.
- Prepared detailed transaction documentation to ensure compliance and accuracy.
- Utilized networking and referrals to expand client base and enhance business opportunities.
- Guided clients through the property search process, providing tailored recommendations.
- Assisted in staging homes to enhance appeal and increase sale potential.
- Resolved client inquiries and concerns promptly to ensure a positive experience.
- Collaborated with mortgage lenders and inspectors to streamline the closing process.
- Updated property listings across various platforms to maximize visibility and reach.
- Educated clients on market conditions and investment opportunities in real estate.
- Conducted property showings and highlighted key features to prospective buyers.
Owner/ Manager
Stansbury Golf Park
Baltimore, Maryland
05.2009 - 03.2015
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Streamlined operational processes to improve efficiency and reduce costs.
- Established partnerships with local businesses to enhance community engagement and drive foot traffic.
- Created training programs for staff to ensure high levels of customer service and operational compliance.
- Monitored financial performance and adjusted budgeting strategies accordingly.
- Implemented customer feedback mechanisms to improve service offerings.
- Facilitated team meetings to foster collaboration and address operational challenges.
Manager
Hot Shots Pool Hall
Baltimore, MD
03.1991 - 06.2009
- Developed and implemented training programs to enhance staff skills and improve service delivery.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Facilitated team meetings to discuss performance goals and address operational challenges.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Monitored cash handling procedures to ensure accuracy and security.
- Established and maintained positive relationships with vendors to ensure quality supplies.
- Conducted performance evaluations to identify areas for staff development and recognition.
- Implemented strategic marketing initiatives to increase customer engagement and retention.
- Resolved conflicts among staff members to maintain a harmonious work environment.
- Coordinated special events to enhance customer experience and drive revenue.
- Analyzed customer feedback to identify trends and make informed business decisions.
- Optimized scheduling to ensure adequate staffing during peak hours.
- Led initiatives to improve overall customer satisfaction and service quality.
- Collaborated with management to develop and adhere to annual budgets.
- Evaluated and improved operational processes to enhance overall efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Supervisor
Ames
Baltimore, MD
07.1984 - 09.1988
- Trained team members on operational procedures to enhance performance and efficiency.
- Facilitated conflict resolution sessions between employees to promote a positive work environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Psychology
DCC
Baltimore10-2002
Skills
- Market analysis and property marketing
- Negotiation strategies
- Transaction compliance
- Client relationship management
- Customer engagement
- Closing coordination
- Problem solving
- Effective communication
- Conflict resolution
- Team leadership
- Purchase agreements
- Networking and prospecting
- Property management know-how
- Sales development
- Geographic knowledge
- Property valuation expertise
- Property valuation
- Client-oriented
- Contract negotiation
Timeline
Realtor
Cummings and Co. Realtors
01.2023 - Current
Owner/ Manager
Stansbury Golf Park
05.2009 - 03.2015
Realtor
Advance Realty Direct
01.2005 - 01.2023
Manager
Hot Shots Pool Hall
03.1991 - 06.2009
Supervisor
Ames
07.1984 - 09.1988
Associate of Science - Psychology
DCC