Lisa Beauregard
Redlands,CA
Summary
Accomplished candidate with a proven track record at Lens Crafters, over 35 years experience, adept in client communication and medical record-keeping. Excelled in enhancing patient flow management and complaint resolution, significantly improving client relations. Skilled in technical and interpersonal aspects, consistently achieving goals through effective call management and appointment scheduling.
Overview
36
36
years of professional experience
Work History
Intake Veterinary Assistant
Animal Medical Center Of Redlands
10.2019 - Current
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided customer support to clients, answering questions, addressing concerns, scheduling appointments, and educating clients regarding preventative care products such as flea and tick prevention.
- Kept detailed records of animal treatments and medications.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Optician
Highland Optometrics
05.2006 - 05.2011
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Clerk/Optician
Dr. Donald Shearer
01.2001 - 12.2003
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Appointed as the representative for Lasix surgery, responsible for educating clients about the procedure and providing insights based on personal experience.
Cashier/Frame Consultant/Optician
Lens Crafter
01.1989 - 12.1999
- Applied sales and service expertise to promote contacts, glasses, sunglasses, and accessories to office customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough customer information records, prepared detailed work payments, processed insurance claims, and collected customer balances.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Education
Opticianry
Vision Source Learning
09.2010
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Adlai E. Stevenson High School
The Bronx, NY06.1987
Skills
- Client Communication
- Medical record-keeping
- Patient Flow Management
- Call Management
- Appointment Scheduling
- Complaint resolution
- Client Relations
- Basic Spanish
Hobbies
As an individual with a natural inclination towards cultivating positive relationships, I highly value spending quality time with my friends and family. Engaging in activities such as bowling, attending movie screenings, and visiting Disneyland with my family are among my preferred ways to bond with them. While I find bustling environments invigorating, I also have a deep appreciation for solitary moments. Engaging in gardening, in particular, is an activity that I relish as it presents me with the challenge of orchestrating and managing diverse elements while operating within an environment beyond my control.
Timeline
Intake Veterinary Assistant
Animal Medical Center Of Redlands
10.2019 - Current
Optician
Highland Optometrics
05.2006 - 05.2011
Clerk/Optician
Dr. Donald Shearer
01.2001 - 12.2003
Cashier/Frame Consultant/Optician
Lens Crafter
01.1989 - 12.1999
Opticianry
Vision Source Learning
Crafton Hills College
High School Diploma -
Adlai E. Stevenson High School
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