Lisa Bechard
Summary
Dynamic Facilities Management professional with a proven track record at the University of Colorado at Boulder. Expert in data analysis and process improvements, enhancing operational efficiency and customer satisfaction. Committed to delivering exceptional service and driving continuous improvement initiatives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Facilities Management Data Technician
University of Colorado at Boulder
09.2011 - 01.2024
- Maintained and updated data systems to ensure accuracy and accessibility of information.
- Collaborated with Facilities Management Field Technicians to collect, process, and analyze research data efficiently.
- Developed standard operating procedures for data entry to enhance consistency across departments.
- Conducted regular audits of datasets to identify discrepancies and implement corrective actions.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Volunteered and supported Chancellors Committee for Campus Commencement and various Facilities Management events
Facilities Management Service Center Manager
University of Colorado at Boulder
10.2000 - 09.2011
- Directed daily operations, ensuring service excellence and adherence to quality standards.
- Trained and mentored team members, fostering a culture of continuous learning and professional development.
- Analyzed customer feedback, developing actionable insights to enhance service delivery and client satisfaction.
- Coordinated and implemented Building Proctor Program
- Manged diverse call center for Facilities Management that handled calls from the campus community 24/7
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Prepared monthly budgets for overall staff and center.
- Scheduled daily service center employees and monitored performances.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Volunteered and supported the Chancellors Commencement Committee as well as various Facilities Management events.
Education
Bachelor of Science - Recreation Administration
California Polytechnic State University, Pomona
Pomona, CA08-1984
Skills
- Customer service
- Troubleshooting
- Data analysis
- Process improvement
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
Timeline
Facilities Management Data Technician
University of Colorado at Boulder
09.2011 - 01.2024
Facilities Management Service Center Manager
University of Colorado at Boulder
10.2000 - 09.2011
Bachelor of Science - Recreation Administration
California Polytechnic State University, Pomona
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