Organized Office Manager brings 20 years of valuable expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements.
Hi, I’m
Lisa Beck
Business Office Manager
San Antonio,TX
Summary
Overview
20
years of professional experience
Work History
UHC/Ibex Global
United Healthcare Member Advocate
10.2023 - Current
Job overview
- Manage approximately 40 incoming calls per day exhibiting excellent customer service with a 5% increase in one call resolution for member inquiries and requests.
- Conduct thorough research on member issues, ensuring accurate information is provided for optimal resolution.
- Demonstrate empathy and understanding when dealing with difficult or sensitive situations involving members.
- Educate members on available resources and services, increasing their engagement with the organization.
- Exceed or meet performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
Just In Time Home Pros
Virtual Administrative Assistant
07.2021 - Current
Job overview
- Simplify financial recordkeeping practices utilizing QuickBooks program, and established meticulous expense tracking and budget monitoring, enabling accurate financial reporting at all times, prompting a 12% annual increase in revenue.
- Boost company efficiency by 18% through Google workspace implementation. Creating a cloud based filing system, centralizing team collaboration and communication.
- Support HVAC techs by scheduling appointments, organizing logistics, and ordering job specific supplies, facilitating a timely delivery of service.
Karnes City Health And Rehab
Administrator in Training
01.2018 - 07.2021
Job overview
- Utilized industry expertise, customer service skills and analytical nature to develop and implement marketing strategies to achieve an 8% facility census growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created positive relations with residents and family members by addressing problems head-on and implementing successful corrective actions.
Karnes City Health And Rehab
Business Office Manager
01.2018 - 07.2021
Job overview
- Streamlined continued cash flow utilizing EFT reimbursement payment process for Medicare, Medicaid, and commercial insurance reimbursements.
- Increased revenue by diligently pursuing outstanding claims, negotiating Commercial insurance contracts, and creating Private pay arrangements for services rendered.
- Conducted periodic audits to ensure compliance with industry regulations and maintain the integrity of billing operations.
- Reduced payroll expenses by 11% analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Aggressively focused implementation of comprehensive onboarding program and new hire orientation with additional time allocated to job specific orientation and training prior to first scheduled shift.
Labahia Nursing And Rehab
Business Office Manager
01.2015 - 01.2018
Job overview
- Increased revenue by 21% optimizing billing processes and ensuring timely collection of payments from both residents and insurance companies.
- Reduced overhead costs by $5k annually through identifying areas for improvement in supply management and negotiating contracts with vendors.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
Education
Del Mar CollegeCorpus Christi, TX
GED
01.1988
University Overview
Skills
- Business Administration
- Financial Analysis and Reporting
- Cross-functional collaboration
- Performance Measurement
- System Optimization
- Human Resources Management
- Staff Training and Development
- Continuous Process Improvement
- Regulatory Compliance and QA
- EMR Software
Timeline
United Healthcare Member Advocate
UHC/Ibex Global
10.2023 - Current
Virtual Administrative Assistant
Just In Time Home Pros
07.2021 - Current
Administrator in Training
Karnes City Health And Rehab
01.2018 - 07.2021
Business Office Manager
Karnes City Health And Rehab
01.2018 - 07.2021
Business Office Manager
Labahia Nursing And Rehab
01.2015 - 01.2018
Del Mar College
GED