LISA BECKER
Nazareth,PA
Summary
Dedicated professional with a strong work ethic and a passion for delivering exceptional customer service. Thrives in dynamic environments, adept at building relationships and fostering positive interactions with clients and colleagues. Proven ability to excel independently and as part of a team while consistently maintaining a high level of professionalism. Committed to enhancing customer experiences and contributing to organizational success.
Overview
2026
2026
years of professional experience
Work History
Patient Engagement Partner
St Lukes Health Network
09.2024 - 05.2025
- Answered incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
- Determined how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
- Verified and updated patient demographic and insurance information.
- Created a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
- Managed referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
- Actively participates as a team member in resolution of problems as they are identified.
- Escalated any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
- Consistently met productivity, schedule adherence, and quality standards as set by the Access Center.
Banquet Manager
The Phoenix Banquet Hall
01.2018 - 01.2020
- Increased exposure, sales and revenue and annual growth of 20 percent
- Created and maintained all social media platforms
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Managed guest complaints and offered solutions to maintain high guest satisfaction rates
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
Client Service Representative
Regus Office Suites
01.2011 - 01.2013
- Maintained accurate customer account data with manual forms processing and digital information updates
- Boosted revenue by successfully building strong connections with repeat customers and upselling to different packages
- Managed approximately 20 companies' administrative services including phone answering, emails and fax, greeting & scheduling their guests
- Connected with clients through consultative sales strategies to understand and address requirements
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Conferred about concerns with products or services to resolve problems and drive sales with customers
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
- Delivered superior client services, fostering strong rapport, retention and satisfaction
Fan Services Executive & Sales Retention Manager
Red Bull New York (Major League Soccer Team)
01.2008 - 01.2011
- Managed high-value existing and new business partnerships to deliver on objectives while maximizing corporate revenue, support and awareness
- Responsible for and exceeded renewing season ticket holders with a personal yearly revenue goal of over $1 million
- Helped conceptualize, design and create relocation guide used to relocate over 1,500 season ticket holder accounts to new stadium Red Bull Arena
- Handled customer service issues from corporate clients as well as over 700 season ticket holder accounts
- Developed a retention marketing strategy for the upcoming year, including budgeting, renewal incentives, e-mail and direct mail communications -Generated over $1 million in business on the first day
- Managed/directed team of 6 employees in sales retention process
- Planned/executed events involving players and season ticket holders for over 25,000 fans
Substitute
Nazareth Area School District
2021 - 2022
- Trained in many aspects of Main Office & Attendance Office roles and job duties
- Associate Teacher Substitute since August 2022; familiar with the responsibility this role requires including the ability to work closely with the teacher and assess students in an effort to meet the varying needs of students
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Increased overall class participation by fostering a positive and inclusive learning environment.
Education
BA - Communications
Mount Saint Mary College
01.2001
AA - Liberal Arts
Orange County Community College
01.1998
Skills
- Client retention strategies
- Effective prioritization and problem-solving
- Detail-oriented analysis
- Planning & coordination of meetings and events
- Customer relationship building
- Strategic planning
Websites
EARLIER CAREER NOTES
In 2001, I took a temporary position as the Assistant to the VP of Media Relations at HBO. Shortly thereafter, I was hired as a Production Assistant for NBC Sports at the Salt Lake City Winter Olympics (Snowboarding venue) in 2002. Following that position, I was a full-time employee for CBS Sports as a Researcher for the Road the Final Four and NFL Today Show. Upon leaving 4 years later, I worked as a Free-Lance Production Assistant for various sports networks including Fox Sports & the YES Network. Followed by a brief stay at an Advertising Agency as a Graphic Team Traffic Coordinator prior to landing at the New York Red Bulls.
Timeline
Patient Engagement Partner
St Lukes Health Network
09.2024 - 05.2025
Banquet Manager
The Phoenix Banquet Hall
01.2018 - 01.2020
Client Service Representative
Regus Office Suites
01.2011 - 01.2013
Fan Services Executive & Sales Retention Manager
Red Bull New York (Major League Soccer Team)
01.2008 - 01.2011
AA - Liberal Arts
Orange County Community College
Substitute
Nazareth Area School District
2021 - 2022
BA - Communications
Mount Saint Mary College
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