Summary
Overview
Work History
Education
Skills
Community Service
Training
Certification
Timeline
Generic

Lisa Beherns

Grover Beach,CA

Summary

Dedicated and results-driven professional with over two decades of experience in healthcare operations, clinical administration, and customer service. Proven track record of success in managing diverse teams, optimizing office efficiencies, and ensuring superior patient care. Seeking a challenging leadership role where I can leverage my skills in operations management, strategic planning, and staff development to drive organizational growth and excellence.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Clinic Operations Manager (COM)

Stepping Stones Group
03.2023 - Current
  • Lead new hire onboarding processes, managing documentation, IT setups, and clearances
  • Actively contribute to weekly Clinic Pod meetings, fostering team collaboration and operational alignment
  • Handle phone, email, fax inquiries and manage service referrals, ensuring accurate data entry into company systems
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintain comprehensive office inventory including supplies, clinical materials, and PPE
  • Manage paper-based clinical and operational files, ensuring compliance and accessibility
  • Provide administrative support to Regional Clinical Managers and Directors, facilitating seamless operations
  • Oversee staff terminations and assist with general office maintenance tasks as required
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Funding Coordinator

Numotion
05.2021 - 12.2021
  • Company Overview: Numotion-Oak Brook, Illinois
  • Reviewed medical documentation for accuracy and medical necessity in DME home healthcare
  • Submitted prior authorization requests with complete documentation to funding sources, ensuring timely approvals
  • Maintained ongoing communication with the lead team to address payer challenges and updates
  • Met daily deadlines to provide timely assistance to customers, ensuring high levels of customer satisfaction
  • Numotion-Oak Brook, Illinois

PFS Reimbursement II Credit Specialist

Riverside Medical Center
09.2018 - 05.2021
  • Company Overview: Riverside Medical Center-Kankakee, Illinois
  • Audited EOBs and performed adjustments, credits, and secondary/supplemental billing
  • Managed credit balances and refunds, ensuring compliance with billing procedures
  • Utilized Epic operating system for patient account management and resolution
  • Collaborated across departments to resolve complex patient account issues
  • Riverside Medical Center-Kankakee, Illinois

Sr. Administrator, Project Manager - Temporary

ASSOCIATED COUNSELING & WELLNESS CENTERS
04.2007 - 06.2009
  • Company Overview: ASSOCIATED COUNSELING & WELLNESS CENTERS-Bradley/Midlothian, Illinois
  • Managed all administrative functions including operations, HR, and financial oversight
  • Led strategic planning initiatives and ensured operational goals were met
  • Mentored and developed staff, contributing to organizational growth and development
  • Led community services and programs for children and parents
  • ASSOCIATED COUNSELING & WELLNESS CENTERS-Bradley/Midlothian, Illinois

Claim Service Manager/Client Service Account Manager

CIGNA HEALTHCARE
04.1996 - 11.2004
  • Provided leadership and guidance to a team of25-20 claim processors, ensuring productivity and quality standards
  • Managed compensation programs, conducted performance reviews, and implemented training plans
  • Monitored and reported on divisional performance metrics, implementing process improvements as needed
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Dos Palos High School
Dos Palos, CA

Skills

  • Recruitment and hiring
  • Healthcare administration
  • Operations Management
  • Records Management
  • Corporate Compliance
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Critical Thinking
  • Team Collaboration
  • Training and mentoring

Community Service

  • Secretary of School Board, Central Unified School District #4, Clifton, IL,- 8 yrs
  • Secretary, Parent Teacher Association - Zion Lutheran School K-8, - 2 yrs
  • Community Activist - Organize, oversee, and participate with community fundraisers to include, Veterans, special needs, local school and sports

Training

  • Riverside Cohort for Emerging Leaders 2020
  • Certification of Completion, Rapport Leadership Training, 'Leadership Breakthrough Class 2221' Milwaukee, WI

Certification

  • Certified Hypnotherapist School of Rapid Transformational Therapy RTT
  • Certified Level III Usui Reik Master/Teacher/Practitioner
  • Riverside Cohort for Emerging Leaders 2020
  • Certification of Completion through Rapport Leadership Training, “Leadership Breakthrough class 2221” Milwaukee, WI


Timeline

Clinic Operations Manager (COM)

Stepping Stones Group
03.2023 - Current

Funding Coordinator

Numotion
05.2021 - 12.2021

PFS Reimbursement II Credit Specialist

Riverside Medical Center
09.2018 - 05.2021

Sr. Administrator, Project Manager - Temporary

ASSOCIATED COUNSELING & WELLNESS CENTERS
04.2007 - 06.2009

Claim Service Manager/Client Service Account Manager

CIGNA HEALTHCARE
04.1996 - 11.2004

High School Diploma -

Dos Palos High School

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