Lisa Belcaster

• Responsible for managing Credit Card incidents from inception to resolution
• Developed project plans and managed project scope using Waterfall and Agile methodologies to guide incident/issue resolution projects from conceptualization to implementation and maintenance.
• Collaborated with Credit Card Division business users in the following Functional Areas; Customer Service, Customer Rewards, and Posting, as well as technical teams, database administrators and testing teams during kickoff meetings, joint issue resolution and planning sessions to validate successful resolution.
• Managed and led multi-disciplinary resolution teams including the following Business area SME’s; Compliance, Legal , Finance , Marketing, Technical Teams, Testing Teams and Vendor representatives throughout research and resolution development.

Hired by HSBC and transitioned to Capital One on May 1, 2012, when Credit IT division was purchased.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Directed business analysts in executing and delivering various tactical and strategic plans.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.

• Conducted interviews with key internal business users to collect information on business processes and user requirements for www.BallyTotalFitness.com.
• Also, responsible for as needed updates and changes to www.Ballyjobs.com, Bally’s Martial Art website as well as other Bally Corporate customer specific web sites.
• Worked as a liaison between business users and development staff applying problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Created test scripts accordingly and performed quality assurance testing when short staffed.

• Interacted with internal and external customers to understand business needs and translate into requirements and specifications, test requirements and test scripts for internal and external web-based systems and associated system modifications. Over 100 systems are supported in this role, platforms including Mainframe, AS400 and Client-Server.
• Researched new tools for potential use by quality assurance team.
• Effectively optimized team performance with the addition of Mercury Test Director allowing a more streamlined testing process.
• Analyzed and tested different builds to identify, trace and help resolve bugs.
• Created and achieved product quality objectives and met product specifications.
• Recipient of the Zurich North America Silver Apple Award for the successful implementation of an outside sales web application.

National Merit Scholarship Corporation

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Documented testing procedures for developers and future testing use.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Identified and tracked defects with [Software] and supported developers in resolving problems by completing additional tests.
• Documented current production methods to identify points of limitation to target for quantification through testing procedures.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.

• Articulated risks and issues to communicate concerns to various levels of management.
• Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
• Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
• Kept operations in compliance with OSHA, state and federal regulations through regular safety inspections and hazards management strategies.
• Integrated new products and entities into business structure.
• Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
• Built relationships and influenced and motivated employees to drive operational improvements.

Allstate Corporation

• Created and achieved product quality objectives and met product specifications for the inaugural www.Allstate.com website.
• In the role of Team Lead, planned and devised cohesive test plans this project using advanced testing technologies.
• Developed time management tools, testing standards, and training materials for the testing team.
• Created accurate and successful test scripts, including test data, to manage manual and automated testing of this web-based application.
• Tested all functionality of the client-server-based internet POS application as well as the AS400 legacy system.
• Fixed identified issues to increase productivity and boost workflows.
• Monitored process checks for proper completion and correct frequency.
• Analyzed and tested different builds to identify, trace and help resolve bugs.
• Oversaw onsite testing for customers to meet project specifications.