Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Bell

Gates,NC

Summary

Dynamic Intake Coordinator with a proven track record at Fishing Point Healthcare, excelling in customer service and confidentiality. Skilled in insurance verification and workflow optimization, I foster strong relationships with referral sources, enhancing service referrals. My attention to detail and effective communication have consistently improved patient intake processes and overall satisfaction.

Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.

Overview

11
11
years of professional experience

Work History

Intake Coordinator

Fishing Point Healthcare
07.2024 - 07.2025
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.

Front Office Assistant

Acorn Care Urgent Care
10.2023 - 07.2024
  • Assisted in opening the doors to a brand new Urgent Care Facility.
  • Responsibilities including training all employees on the Athena EMR system.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Streamlined front office operations, contributing to more organized and welcoming environment for visitors.

Assistant Lead Front Office Receptionist

Med Express Urgent Care
07.2014 - 10.2023
  • Resolved customer issues quickly as a Patient Experience Representive.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Responsible for training newly hired office assistants as well as creating workflows for office staff.
  • Worked directly with Workers Compensation processing referrals and claims.
  • Daily tasks including registering patients to be seen for Urgent Care visits, Occupational Medicine, Workers Compensation by obtaining correct demographics, verifying insurance, collecting co-pays and discharging patients at the end of the visit.

Education

GED -

General Education Development Test
Virginia Beach, VA
01-1999

Skills

    Reviewing referrals from Hospitals, Long Term Facilities, Medical Providers office and other referral sources to see if appropriate for Home Health Services

    Excellent communication skills with referral sources, patient and caregivers as well as the staffing vendors

  • Insurance verification
  • Follow-up skills
  • Confidentiality
  • Customer service
  • Multitasking and organization
  • Data entry
  • Phone and email etiquette
  • Workflow optimization
  • Quality assurance

Timeline

Intake Coordinator

Fishing Point Healthcare
07.2024 - 07.2025

Front Office Assistant

Acorn Care Urgent Care
10.2023 - 07.2024

Assistant Lead Front Office Receptionist

Med Express Urgent Care
07.2014 - 10.2023

GED -

General Education Development Test

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