Lisa Benally
Fort Defiance,AZ
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant
Fort Defiance Indian Hospital Board
Fort Defiance, Arizona
08.2019 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Daily quality control testing on samples and machines to ensure the accuracy and precision of test results.
- Collected, labeled, and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests, such as urinalysis, pregnancy test, blood glucose levels, Hemoglobin A1C, swab collection for RSV, COVID, FLU and Strep.
- Administered injections (vaccinations, COVID, influenza, and contraceptives), medications, and treatments as directed by the physician.
- Documented notes in EHR during patient visits.
- Assisted in wound care (cleaning and dressing) to prevent infection.
- Provided assistance to medical provider in performing minor surgical procedures.
- Educated patients on healthcare topics, such as nutrition and disease prevention methods.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding patient confidentiality at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Ordering office and medical supplies.
- Monitored temperature levels, ensured consistent temperature control, regulated temperature settings, maintained optimal temperature ranges, documented temperature logs for refrigerator, freezer and room air.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Medical Laboratory Aid
Fort Defiance Indian Hospital Board
Fort Defiance, Arizona
06.2013 - 08.2016
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Processed specimens according to standard operating procedures.
- Validated laboratory test processes for completeness and safety.
- Reviewed patient charts prior to performing laboratory tests.
- Entered data into electronic medical records systems accurately and timely.
- Collected blood samples from patients for testing purposes.
- Properly documented all variables relative to specimen processing.
- Maintained and tested sterility of medical equipment.
- Implemented and monitored laboratory safety protocols, including the handling and disposal of hazardous materials.
- Observed safety protocols while working with hazardous materials in the lab setting.
- Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
- Maintained laboratory equipment in proper condition by conducting regular maintenance checks.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Maintained clean and fully operational laboratory equipment.
- Assisted with quality control activities in the lab.
- Participated in continuing education programs related to clinical laboratory practices.
- Ordered laboratory supplies to maintain inventory stock.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Answered phone calls from patients or other healthcare staff regarding lab services.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Verified accuracy of test results before releasing them to authorized personnel.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Followed standard precautions using personal protective equipment as required.
- Cleaned and sterilized lab area, tools and equipment.
- Maintained detailed records of tests performed and results obtained, ensuring traceability and accountability.
- Performed quality control procedures to validate test results according to established standards.
- Collected and processed specimens in medical environment.
- Packaging specimens for send out to reference laboratories.
Front Desk Specialist/Clinical Medical Assistant Supervisor
St. Michaels Clinic
St. Michaels, Arizona
05.2005 - 07.2011
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Verified patient demographic information at time of check-in and check-out.
- Called patients to confirm scheduled appointments and obtain additional details.
- Provided excellent customer service through courteous interactions with patients and families.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Followed HIPAA guidelines when handling confidential patient information.
- Entered insurance, demographics and health history into patient database.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ordered and maintained supply inventory for medical office.
- Set up appointments for physician visits and procedures using calendar software.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed data entry accurately into the practice's EMR system as needed.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Reconciled daily payments received against charges billed on each account.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Coordinated referrals between primary care providers and specialists.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Trained new staff members on front desk operations and processes.
- Monitored office supplies inventory and placed orders when necessary.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Prepared charts for new patients prior to their appointment.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Informed providers of any changes in patient status or medical history updates during visits.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored staff performance in order to ensure accuracy of patient records and documentation.
- Provided direct supervision of clinical medical assistants during shift changes.
- Resolved conflicts between staff members while maintaining a positive working environment.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Recruited, hired and trained new medical and facility staff.
- Assisted with hiring and training of new employees for the clinic's medical assistant team.
- Conducted regular staff meetings to discuss new developments in the field of medicine.
- Created a positive work environment that encouraged collaboration among staff members.
- Recognized by management for providing exceptional customer service.
Nursing Assistant
Rehoboth Mckinley Christian Hospital
Gallup, New Mexico
07.2000 - 05.2005
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Collected specimens from patients for laboratory testing purposes.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Worked effectively in team environments to make the workplace more productive.
Education
Certificate of Technical Studies - Medical Assistant
Bryman Medical School
Phoenix, AZ06-2000
Skills
- Venipuncture and phlebotomy
- Customer service
- Clinical and administrative support
- Medical supply inventory
- Specimen labeling
- Electronic medical records
- Professionalism and ethics
- Medical terminology knowledge
- Certified in basic life support (BLS)
- General housekeeping
- Stocking supplies
- Vital signs monitoring
- Laboratory maintenance
- Procedure assistance
- Wound care and irrigation
- HIPAA compliance
- Team management and supervision
- Laboratory procedures understanding
- Pediatric phlebotomy
- Specimen collection and storage
- Blood culture collection
- Infection control
- Regulatory compliance
- Syringe method
- Proper labeling
- Quality control
- Specimen preparation
- Specimen handling
- Blood component separation
- Order of draw
- Recording data
- Medical testing
- Specimen labeling procedures
- Venipuncture expertise
- Sample storage
- Emergency response training
- Blood collection techniques
- Hemoglobin testing
- Butterfly needle technique
- Sample labeling
- Technical troubleshooting
- Quality control guidelines
- Data entry
- Multi-sample collection
- Geriatric phlebotomy
- Patient care
- Personal protective equipment usage
- Medical billing and coding
- Insurance verification
- Strong leadership
- Team building and motivation
- Clinical skills expertise
- Medical coding
- Office administration
- Patient scheduling
- Patient registration
- Medical billing
- Medical office administration
- Billing support
- Documentation
- Records maintenance
- Telephone etiquette
- Insurance claims
- Paperwork coordination
- Patient callbacks
- Medical transcription
- Microsoft office
- Medical terminology
- Reminder calls
- Petty cash management
- Inventory oversight
- Co-payment collection
- Referral verification
- Medical charting
- Front desk operations
- EMR / EHR
- Monthly inventory on medications
- Vaccines For Children coordinator
- Certified Drug Screen Collector
Affiliations
Hobbies include indoor plants. cooking, reading, developing recipes, traveling, nature walks, shopping, listening to music, enjoying my family.
Accomplishments
- Medical Assistant Supervisor (2006)
Certification
- Certified Medical Assistant
- BLS certified
Languages
English
Native/ Bilingual
Timeline
Medical Assistant
Fort Defiance Indian Hospital Board
08.2019 - Current
Medical Laboratory Aid
Fort Defiance Indian Hospital Board
06.2013 - 08.2016
Front Desk Specialist/Clinical Medical Assistant Supervisor
St. Michaels Clinic
05.2005 - 07.2011
Nursing Assistant
Rehoboth Mckinley Christian Hospital
07.2000 - 05.2005
- Certified Medical Assistant
- BLS certified
Certificate of Technical Studies - Medical Assistant
Bryman Medical School
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