Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lisa Benedict

Winona,MN
Lisa Benedict

Summary

Adept at customer relationship management and critical thinking, I significantly enhanced customer satisfaction and operational efficiency at Spectrum. Leveraging skills in complaint resolution and call management, I excelled in roles demanding high levels of service and problem-solving. My proactive approach and ability to educate customers on services underscore my commitment to excellence in customer service.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
years of professional experience

Work History

Spectrum

Customer Service Representative/Technical
01.2023 - 08.2024

Job overview

  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Teleperformance USA

Customer Service Representative/Technical
11.2020 - 12.2022

Job overview

  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Economy Specialty Service

Billing Specialist, Customer Service, Driving
01.2002 - 03.2020

Job overview

  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintained accurate records of customer payments.

Education

Winona Senior High
Winona, MN

High School Diploma

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Account management
  • Call management
  • Critical thinking
  • Inbound and outbound calling
  • Customer education
  • Customer relationship management (CRM)
  • Problem resolution
  • Creative problem solving
  • Credit card payment processing
  • Complaint handling
  • Payment processing
  • Call center operations
  • Time management
  • Calm demeanor
  • Information security
  • Follow-up skills
  • Opening and closing accounts

Timeline

Customer Service Representative/Technical

Spectrum
01.2023 - 08.2024

Customer Service Representative/Technical

Teleperformance USA
11.2020 - 12.2022

Billing Specialist, Customer Service, Driving

Economy Specialty Service
01.2002 - 03.2020

Winona Senior High

High School Diploma
Lisa Benedict