Lisa Benson
Clinton,IL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Cancer Care Specialists of Central Illinois
Decatur, IL
12.2021 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Scheduled appointments for patients via phone and in person.
- Registered patients and scheduled appointments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Receptionist
Warner Hospital
Clinton, IL
06.2019 - 12.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Gathered, transcribed and typed medical information into charts.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2020
Skills
- Patient Registration
- Patient Charting
- Scheduling Appointments
- Customer Service Background
- Patient Appointment Coordination
- Electronic Health Records
- Patient Scheduling
Timeline
Medical Office Assistant
Cancer Care Specialists of Central Illinois
12.2021 - Current
Medical Receptionist
Warner Hospital
06.2019 - 12.2021
High School Diploma -
Penn Foster Career School
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