Lisa Benson
Pensacola,FL
Summary
Results-driven professional with over 15 years of experience in the hospitality industry. Skilled in leadership development and sales strategy, successfully managing operations to optimize profitability and elevate customer experiences. Ready to drive impactful event execution and customer engagement.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
General Manager
The District Steak and Seafood
Pensacola, Florida
03.2021 - 06.2025
- Managed staff schedules to ensure optimal workforce levels and operational efficiency.
- Developed training programs for new employees to uphold service standards and improve onboarding.
- Addressed customer feedback and resolved concerns to enhance satisfaction.
- Facilitated team meetings to enhance communication and align team objectives.
- Developed event timelines and schedules for seamless execution.
- Collaborated with marketing teams to increase event visibility and drive attendance.
- Served as primary contact person responsible for responding to inquiries about events.
Wine Specialist
Alices Restaurant
Pensacola, Florida
05.2022 - 12.2022
- Conducted wine tastings to enhance staff knowledge and guest experience with wine selections.
- Recommended food pairings to elevate customer satisfaction and enhance dining experiences.
- Managed inventory of wines to maintain quality and ensure availability for seamless service.
Manager
Cobalt the Restaurant
Orange Beach, Alabama
12.2007 - 2015
- Supervised daily restaurant operations, ensuring adherence to procedures improved service consistency.
- Managed inventory levels and coordinated supply orders with vendors to maintain operational efficiency.
- Developed training programs for new staff to elevate service quality.
- Resolved customer complaints promptly, resulting in increased customer satisfaction and retention.
- Enforced health and safety standards throughout restaurant premises for compliance.
- Provided award-winning wine list recognized by Wine Spectator for six years.
- Maintained event sales goals through strategic social media marketing.
Education
Associate of Arts - Healthcare Management
Pensacola State
Pensacola01-2021
Associate of Arts - General Studies
Pensacola Jumior College
Pensacola, FL03-1985
Skills
- Event management
- Event coordination
- Revenue management
- Profitability optimization
- Staff training
- Customer service
- Client outreach
- Time management
- Team collaboration
- Leadership development
- Relationship building
Languages
Italian
Elementary
French
Elementary
Certification
- WSET level 1 Sommelier
- Servesafe certified
Timeline
Wine Specialist
Alices Restaurant
05.2022 - 12.2022
General Manager
The District Steak and Seafood
03.2021 - 06.2025
Manager
Cobalt the Restaurant
12.2007 - 2015
Associate of Arts - Healthcare Management
Pensacola State
Associate of Arts - General Studies
Pensacola Jumior College