Lisa Bereziak

• Ensured compliance with healthcare regulations through rigorous oversight and support.
• Resolved complex customer issues by delivering efficient technical support.
• Validated active insurance status and confirmed prior authorization for submissions.
• Coordinated with physician offices to verify service dates and requirements.
• Established project goals to evaluate progress and outcomes effectively.
• Maintained high data accuracy while achieving quantity targets.

Participated in training sessions to stay current on compliance measures.

• Developed training programs to enhance team performance and operational efficiency.
• Managed regional operations to ensure compliance with company policies and standards.
• Oversaw vendor relationships to maintain quality service and product delivery.
• Led regular meetings to align team goals with corporate objectives and initiatives.
• Facilitated conflict resolution among staff to promote a positive work environment.
• Coordinated with other regional managers to ensure consistency in processes across multiple locations.
• Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
• Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
• Created performance reviews for staff members based on established criteria.
• Ensured compliance with all applicable laws and regulations regarding operational activities.

• Managed client inquiries to ensure timely and effective resolution.
• Developed strong relationships with clients to enhance service satisfaction.
• Led a team of client service representatives to support operational goals.
• Coordinated training sessions for staff on customer service best practices.
• Analyzed client feedback to identify areas for service improvement.
• Implemented strategies to optimize client engagement and retention efforts.
• Oversaw daily operations of the client services department for efficiency.
• Maintained client relationships by partnering with internal teams to understand client goals and objectives.
• Responded promptly to any escalated customer service issues.
• Monitored team performance metrics against established goals for customer service delivery.
• Trained new staff members on customer service processes and procedures.
• Ensured compliance with company standards for customer service delivery.
• Provided guidance to team members on how to handle difficult situations with clients.
• Organized regular meetings with clients to discuss upcoming projects and initiatives.
• Ensured compliance with company policies and procedures when dealing with customers.

• Resolved client inquiries and service-related issues efficiently, ensuring high satisfaction rates.
• Provided comprehensive product knowledge to clients, enhancing understanding of services offered.
• Maintained positive client relationships to support retention efforts and loyalty.

Reviewed client concerns by researching relevant details and communicating clear solutions.

• Updated customer records in the database system to ensure accuracy and accessibility.