Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Lisa Berner
Columbus,OH
Summary
Overview
2026
years of professional experience
Work History
Canyon Eye AssociatesColumbus, OH
Apprentice Optician
02.2025 - Current
Job overview
- Ensured accurate completion of all orders prior to customer release.
- Processed payments for products and services efficiently.
- Verified accuracy of prescriptions before dispensing eyewear.
- Managed customer inquiries via telephone and email promptly.
- Performed repairs on glasses, including screw tightening and nose pad replacement.
- Adjusted frames for optimal fit using specialized tools.
- Maintained administrative tasks, including filing paperwork and scheduling appointments.
- Provided customers with detailed product knowledge on frames and lens options.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Greeted customers and provided exceptional customer service.
DoorDashMason, OH
Food Delivery Driver
01.2019 - Current
Job overview
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Provided excellent customer service throughout the delivery process.
- Analyzed customer address to determine best route for timely delivery.
- Delivered fresh food to customers across local area.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
Hermann and Henry EyecarePickerington, OH
Apprentice Optician
05.2024 - 10.2024
Job overview
- Ensured accurate completion of all orders prior to customer release.
- Processed payments for products and services rendered.
- Verified prescription accuracy before dispensing eyewear.
- Adjusted frames for optimal fit using specialized tools.
- Performed basic repairs on glasses, including tightening screws and replacing nose pads.
- Maintained precise patient records, encompassing prescriptions and frame selections.
- Educated patients on vision insurance coverage and payment.
- Measured pupillary distance and other specifications to fulfill eyeglasses orders.
Kroger Delivery HubColumbus, OH
Kroger Delivery Driver
10.2023 - 04.2024
Job overview
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to traffic laws while operating delivery vehicle.
- Followed safety protocols for vehicle loading, unloading, and inspection.
- Ensured timely completion of all delivery paperwork.
- Monitored fuel levels and refueled vehicle as necessary.
- Resolved customer complaints professionally to uphold positive client relationships.
- Communicated with dispatch regarding delays and received daily route assignments.
Many Jobs
Customer Service Representative
Job overview
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Fairfield High Adult SchoolFairfield, CA
GED
03-1997
University Overview
Skills
- Customer complaint resolution
- Payment processing
- Problem solving
- Critical thinking
- Data entry
- Scheduling
- Verbal and written communication
- Customer relations management
- Typing 50 wpm
- Calm demeanor
- Eyewear adjustments and repairs
- Prescription verification
- Customer record management
- Effective communication strategies
- Order fulfillment and processing
- Frame adjustment expertise
- Optical product knowledge
- Conflict resolution skills
- VSP experience and familiarity
- Optical terminology proficiency
- Contact lens fitting expertise
- Basic lensometry skills
- Eyewear sales techniques
- Lab coordination and management
- Transaction processing efficiency
- Visual acuity testing proficiency
- Progressive lens fitting expertise
- Multifocal lens fitting skills
- Customer service excellence and support
- Insurance billing and verification expertise
Affiliations
Affiliations
- Cook
- Sourdough maker
- Outdoor lover
- Animal lover
- Gardening
- Traveling
I am a Jill of all trades!
I am a Jill of all trades!
- I have worked customer service since I was 16
- I enjoy helping people
- I go out of my way to make every single customer feel heard and respected
- I give excellent customer service at all times
- I am a great team player
- I'm caring, and a good listener, I have a great demeanor and I have a great positive personality.
References
References
References available upon request.Timeline
Apprentice Optician
Canyon Eye Associates
02.2025 - Current
Apprentice Optician
Hermann and Henry Eyecare
05.2024 - 10.2024
Kroger Delivery Driver
Kroger Delivery Hub
10.2023 - 04.2024
Food Delivery Driver
DoorDash
01.2019 - Current
Customer Service Representative
Many Jobs
Fairfield High Adult School
GED
Similar Profiles
Michelle BeltranMichelle Beltran
Receptionist at Paradise Canyon Eye CareReceptionist at Paradise Canyon Eye Care
ROBERT GRAVESROBERT GRAVES
Lead Optometric Technician at Paradise Canyon Eye CareLead Optometric Technician at Paradise Canyon Eye Care
Diane BakerDiane Baker
Certified Ophthalmic Assistant at The Eye Associates/Eye Health AmericaCertified Ophthalmic Assistant at The Eye Associates/Eye Health America
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University
Norman BarcusNorman Barcus
Lead Technician at PuroClean Restoration SpecialistsLead Technician at PuroClean Restoration Specialists