Danny Berrini
Lockport,IL
Summary
To obtain a position that will utilize my skills in customer service and problem-solving, analytics while offering me a wide variety of business challenges Personable and dedicated Customer Service Representative with extensive experience in medical and real estate industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Warehouse Team Lead
Dik Distribution Company
Lockport, IL
10.2023 - Current
- Oversaw daily warehouse operations and ensured compliance with safety regulations.
- Managed inventory control processes, including receiving and shipping shipments.
- Collaborated with management to identify areas for process improvement and cost reduction.
- Maintained accurate inventory records, monitored stock levels, and coordinated replenishment activities.
- Investigated discrepancies in orders or invoices related to incoming and outgoing shipments.
Real Estate Agent
Crosstown Realtors The Chris Fischer Team
Homer Glen, IL
11.2020 - Current
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Liaised with real estate attorneys to assist with deal-related questions.
- Maximized market share by working with clients and building relationships.
Customer Service Representative
DuPage Medical Group
Lisle, IL
01.2015 - 11.2020
- Provides exemplary Customer Service to patients, providers and employees for Midwest Physician Administrative Services clients
- Answers patient questions, inquires and concerns regarding their accounts
- Identifies billing issues and is responsible for proper resolution
- Works with patients to resolve account balance by taking payments, setting up payment plans or screening for Financial Hardship when appropriate
- Provides Referral Status to patients and providers for capitated and non-capitated plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Lead Referral Specialist
Concentra Urgent Care, Humana Company
Lombard, IL
01.2010 - 01.2015
- Works with and assists the Supervisor in the development of the daily meeting content including the day’s plan of action
- Identify new and innovative ways to motivate the team and encourage team work
- Builds strong working relationships with team members
- Provide one on one mentoring of new Colleagues
- Responsible for providing feedback to Supervisor for new hire evaluations, quality assurance audits and annual reviews
- Participates in and conducts training classes for both new hires and team refresher courses
- Assigned special projects including being point of contact for high profile customers including processing of their referrals and communication with key stake holders.
Manager
Rosati’s Pizza
Romeoville, Illinois
01.2005 - 01.2010
- Participated in opening/closing rotation with other manager
- Audited store and driver sales in excess of $4,000
- Collaborated with owner on weekly inventory levels/orders
- Utilized customer service skills to ensure customer satisfaction
- Assisted with food preparation on a daily basis
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
Bachelor of Science - Business Administration, Management
University of St. Francis
01.2009
International Business Management and Organizational Behavior Financial and Managerial Accounting Business Ethics Corporate Communications Operations Management -
Joliet Junior College
01.2006
Skills
- Skills and Abilities
- Goal-oriented and competitive
- Motivated to be successful
- Proficient in
- EPIC and Microsoft Office
- Recruiting Clients
- Experienced Buyers' Agent
- Lead Follow up
- Contract Preparation
- Sales Pipeline Management
- Articulate and Persuasive
Timeline
Warehouse Team Lead
Dik Distribution Company
10.2023 - Current
Real Estate Agent
Crosstown Realtors The Chris Fischer Team
11.2020 - Current
Customer Service Representative
DuPage Medical Group
01.2015 - 11.2020
Lead Referral Specialist
Concentra Urgent Care, Humana Company
01.2010 - 01.2015
Manager
Rosati’s Pizza
01.2005 - 01.2010
Bachelor of Science - Business Administration, Management
University of St. Francis
International Business Management and Organizational Behavior Financial and Managerial Accounting Business Ethics Corporate Communications Operations Management -
Joliet Junior College