Adaptable professional with experience in pharmacy operations and public safety communications. Strong skills in customer service, team collaboration, and handling sensitive information. Committed to accurate documentation and reliable support for patients, agencies, and emergency response teams.
Overview
1
1
Language
5
5
years of professional experience
Work History
Dispatcher Trainee
Calvert County Government
Prince Frederick, Maryland
04.2026 - Current
Answered emergency and nonemergency calls for Calvert County Public Safety Communications.
Coordinated communications with law enforcement, medical professionals, and related agencies.
Documented incident details in dispatch logs and Computer-Aided Dispatch (CAD) system to ensure accurate and timely response.
Managed sensitive records in NCIC for persons and property through careful entry, verification, and clearance processes.
Documented trespass warnings, building watches, searches, global jackets, cleared history, and related records in CAD system.
Utilized county maps to navigate and locate incident sites accurately, Vesta phone system, and Rapid Deploy to confirm incident locations.
Pharmacy Technician
Genoa Healthcare
Prince Frederick, Maryland
10.2024 - 09.2025
Processed prescriptions using Genoa Healthcare pharmacy systems and workflow procedures.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Assisted patients with prescription pickup and pharmacy questions.
Supported insurance claim processing and prior authorization follow-up.
Managed medication inventory, stock rotation, and supply replenishment.
Communicated with providers and care teams about prescription needs.
Maintained compliance with pharmacy policies, safety standards, and HIPAA.
Pharmacy Technician
Walgreens
Prince Frederick, Maryland
10.2021 - 08.2024
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Managed medication inventory by rotating stock and replenishing supplies to ensure availability.
Facilitated insurance claim processing and followed up on prior authorizations to optimize patient access to medications.
Communicated prescription needs with providers and care teams.
Collaborated with peers, technicians, and pharmacists to prioritize and complete orders.
Entered patient profiles, billing information, and prescription orders into pharmacy software.
Scheduled vaccine appointments, checked patients in, reviewed paperwork, and administered vaccines to enhance patient care.