Chiro
Front Desk Receptionist
Baker And Gilmour Drs
Jacksonville, Florida
01.2024 - Current
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled incoming and outgoing mail and packages.
- Provided administrative support including photocopying, faxing, and filing.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors warmly and directed them to correct personnel or office.
- Greeted visitors to provide information and direct to appropriate personnel.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Compiled information from files and research to satisfy information requests.
- Collected [Type] payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
