Lisa Bethune
Scotch Plains,NJ
Summary
Seasoned Paraprofessional excited to help students of different skill levels excel. Thrilled to assist teachers with needs to facilitate best possible educational environment. Ready to help students grow and learn through any type of support.
Overview
26
26
years of professional experience
Work History
Paraprofessional
Scotch Plains Fanwood School District
Scotch Plains, NJ
09.2016 - Current
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Provided guidance to students in the classroom setting.
- Supervised small groups of students during instruction time.
- Created and maintained positive relationships with students, parents, and colleagues.
- Helped implement behavior management strategies for individual students.
Senior Trainer
Fiserv (formerly CheckFree)
Warren, NJ
01.2004 - 01.2014
- Designed, developed and implemented highly technical and soft skills training programs to over 700 users including all levels of senior management
- Trusted to offer constructive and strategic input to ensure training is relevant and meets department and organizational business requirements
- Valued for regularly seeking out and taking on new responsibilities
- Collaborated with internal departments and business units to develop implementation plans for new client migrations ensuring external clients were prepared for the transition to a new software platform
- Motivated others to guarantee improved processes and increased efficiencies
- Developed and delivered Customer Service Workshop to improve customer satisfaction by training more than 150 employees to effectively handle and resolve customer conflicts
- Met with supervisors and subject matter experts to plan strategy and implementation
- Created and facilitated team building exercises to establish improved communication between cross functional departments
- Designed and produced monthly newsletter to share information with associates highlighting new products, class offerings, incentives and changes to increase reader knowledge of learning and development
- Partnered with senior teams to launch and complete a self track workshop that empowered associates to become personally accountable for achieving key organizational results
- Mentored and supervised department new hires in areas of facilitation, program design and core technical curriculum providing guidance and support for a successful on boarding process
- Reduced course development times by implementing job-aids, troubleshooting guides and trainer tool kits which resulted in rapid delivery and development of training programs.
Training Specialist
Alliance Capital Management, Corp., LP
Secaucus, NJ
01.1998 - 01.2004
- Develop, design and deliver training programs for transition of employees to meet instructional goals and objectives
- Participated in the recruitment of new hires to assist in the selection of qualified candidates for job vacancies
- Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods
- Played integral role in the implementation of two new operation sites resulting in fully staffed productive work teams
- Develop and administer employee surveys to ensure satisfaction with staff roles and responsibilities.
Education
BA in Communication -
Montclair State College
Some College (No Degree) -
Montclair State University
Montclair, NJSkills
- Mentoring / Coaching
- Web-Based & Self Paced Training
- Project Management
- ELearning Course Development
- Special Education Support
- Classroom Support
- Computer Skills
- Classroom Management
- Reading and Writing Support
- Educational Support
- Individual Student Assistance
- Relationship Building
- Individual Instruction
- Conflict Resolution Techniques
Professional Development
- Development Dimensions International - Facilitator for DDI Learning Systems
- Partners in Leadership - Facilitator – Self Track Accountability Training
- American Society of Training and Development (ASTD) - Group Member
- Six Sigma Yellow Belt
- Langevin Learning Services - Master Trainer Certificate, Instructional Design Certificate, Training Needs Analysis Certificate
Accomplishments
- Governor's Educator of The Year Award Recipient - 2021
References
References available upon request.
Timeline
Paraprofessional
Scotch Plains Fanwood School District
09.2016 - Current
Senior Trainer
Fiserv (formerly CheckFree)
01.2004 - 01.2014
Training Specialist
Alliance Capital Management, Corp., LP
01.1998 - 01.2004
BA in Communication -
Montclair State College
Some College (No Degree) -
Montclair State University
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