Summary
Overview
Work History
Skills
Timeline
Generic

Lisa Bice

Canyon,Texas

Summary

I am dedicated to building a career where I can effectively utilize and continuously enhance my skills and abilities. My goal is to support the organization I work for and serve its clients with the highest levels of compassion, respect, and care.

Overview

18
18
years of professional experience

Work History

Credit and Collections Representative

Xcel Energy
10.2020 - Current
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Processed tenant change requests by accurately entering relevant data.
  • Verified and updated tenant information in the system.
  • Ensured all necessary documentation was completed and filed.
  • Communicated with tenants to confirm changes and address any questions or concerns.

Scheduler

BSA Harrington Breast Center
11.2019 - 09.2020
  • Answer incoming calls for multiple departments such as nursing, medical records, Harrington Cancer Center, billing and scheduling.
  • Communicate with patients to identify necessary tests and gather insurance and medical history information as required.
  • Explain the testing procedures and outline the COVID safety measures implemented.
  • Coordinate with physicians' offices to expedite patient testing appointments.

Practice Manager

Lone Star Heart Center
10.2017 - 10.2019
  • Started at the front desk, organizing and implementing essential accounting processes, including preparing Daily Receipts reports and sending monthly statements to patients.
  • Collected patients' insurance information, processed copayments, and scheduled appointments and procedures.
  • Secured insurance authorizations prior to procedures.
  • Quickly promoted to Practice Manager, taking on additional responsibilities in Billing, Human Resources, and patient financial accounting.
  • Assisted the provider in expanding his other businesses, which involved traveling and attending meetings with the state government in New Mexico.

Workers Compensation Coordinator/Medical Records Clerk

Amarillo Bone & Joint Clinic
05.2017 - 10.2017
  • Began at the front desk, checking in patients and collecting copayments and coinsurance.
  • Quickly promoted to Work Comp Coordinator/Medical Records.
  • As Work Comp Coordinator, collaborated closely with patients, physicians' staff, hospital staff, and insurance companies throughout each step of the patient's treatment.
  • Developed and implemented a procedure manual for the Work Comp Coordinator role.
  • In August, took on additional responsibilities for Insurance Verification and Benefits, alongside Work Comp Coordinator/Medical Records duties.
  • Contacted patients' insurance companies to verify coverage and benefits.

Office Manager

Dr. Morgan Leak
02.2015 - 05.2017
  • Assisted patients in scheduling appointments, submitting refill requests, and relaying test results.
  • Took the initiative to implement a process for obtaining written releases of information at the Coulter location.
  • Checked patients in, scheduled follow-up appointments, and collected copayments, coinsurance, and account balances.
  • Accepted payments in the form of cash, credit, or debit cards.
  • Completed nightly reconciliation reports.
  • Educated patients about their insurance packages, often explaining their policies and providing key points to help them maximize their benefits.

Claims Processor / Specialist

Health Care Services Corporation (Blue Cross Blue Shield / TMG Health)
06.2007 - 01.2014
  • Began as Claims Processor and was promoted Claims Examiner in September 2007
  • Handled all types of health insurance claims.
  • Communicated with providers for additional information, ensuring quick and efficient claim processing.
  • This role demanded speed, accuracy and attention to detail.

Skills

  • Soft skills
  • Negotiation
  • Payment arrangements
  • Billing and corrections
  • Collections
  • Call Center Operations
  • Customer service
  • Office Management
  • Human Resources (HR)
  • Data entry

Timeline

Credit and Collections Representative

Xcel Energy
10.2020 - Current

Scheduler

BSA Harrington Breast Center
11.2019 - 09.2020

Practice Manager

Lone Star Heart Center
10.2017 - 10.2019

Workers Compensation Coordinator/Medical Records Clerk

Amarillo Bone & Joint Clinic
05.2017 - 10.2017

Office Manager

Dr. Morgan Leak
02.2015 - 05.2017

Claims Processor / Specialist

Health Care Services Corporation (Blue Cross Blue Shield / TMG Health)
06.2007 - 01.2014

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Lisa Bice