LISA BIFOLCK
Ellington,CT
Summary
Driven and resourceful administrative professional with 16+ years of experience assisting with work of high-achieving executives. Dependable and quick-learning, would like to continue utilizing strengths in leadership, customer service, and communication. I am motivated, organized and driven.
Overview
12
12
years of professional experience
Work History
Executive Assistant to CEO and CFO
ZAG INTERACTIVE
Glastonbury, CT
12.2019 - 03.2022
- Coordinated events, prepared agendas and managed both personal and profession calendar for CEO. Managed professional calendar for CFO.
- Booked travel by coordinating and reserving transportation and lodging.
- Oversaw PTO for all employees
- Scheduled regular maintenance, Registration and Insurance for employer vehicles.
- Created, Maintained monthly Newsletter for staff, including posting edited photos, updates and information about Company.
- Answered incoming phone calls and emails, and presented urgent requests to Department Manager for response.
- Tackled special projects such as Monthly Company Events, New Employee Meet and Greets, Birthday and Anniversary Events for company and individual employees.
- Planned business and social itineraries by managing personal calendars using Outlook, Google Calendars, Zoom, etc.
- Organized personal files. Scanning and setting up online folders in Sharepoint.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings using Zoom and/or Teams.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Onboard all new employees
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Transported children to and from school, activities and appointments.
- Coordinated and planned vacations for family.
Owner
YOUR BRIDAL SUITE, LLC
Manchester, CT
02.2010 - 12.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Cosmetology License - Business/Cosmetology
Nirvana Academy
Wethersfield. CT2004
High School Diploma -
Ellington High School
Ellington, CT1995
Skills
- Customer Service
- Data Research and Compilation
- Invoice Preparation
- Intuit QuickBooks
- Critical Thinking
- Verbal and Written Communication
- Video Conferencing Software
- Meeting Minutes
- Meeting Agenda Preparation
- Microsoft Office
- Time Management
- Work Coordination
- Problem Solving
- Team Leadership
Timeline
Executive Assistant to CEO and CFO
ZAG INTERACTIVE
12.2019 - 03.2022
Owner
YOUR BRIDAL SUITE, LLC
02.2010 - 12.2019
Cosmetology License - Business/Cosmetology
Nirvana Academy
High School Diploma -
Ellington High School
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