Lisa Bigas
Peoria
Summary
To become a part of a versatile company dedicated to enriching our community.
As a healthcare professional, I have extensive experience managing patient interactions and administrative duties in a medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability, attention to detail, and effective communication, ensuring a seamless patient experience. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care.
Overview
16
16
years of professional experience
Work History
Medical Office Secretary
MedPro / Naval Health Clinic Hawaii
06.2015 - 06.2017
- Streamlined office operations, implementing organizational systems to enhance patient flow.
- Delivered exceptional customer service through phone management, appointment scheduling, and visitor assistance.
- Collaborated with medical personnel to provide administrative support during special projects and initiatives.
- Reviewed charts for visits, verifying recertification forms and ensuring patients received necessary certifications.
- Registered patients and maintained accurate records for efficient operations.
- Organized patient files for easy access by healthcare providers.
- Coordinated schedules for all physicians to support seamless office workflow.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA guidelines.
- Obtained necessary information to facilitate assessment through emergency care.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded Registered new patients in electronic medical records prior to appointment scheduling.
- Checked in patients, located medical records, and addressed incomplete charts.
- Answered phone calls and messages for six physicians and three registered nurses.
- Scheduled patient appointments and conducted follow-up reminder calls.
- Greeted patients, provided information, and assisted with inquiries.
- Organized patient chart filing system for efficient data retrieval.
- Received and routed laboratory results to appropriate clinical staff members.
- Performed various administrative tasks including filing, copying, and faxing documents.
Tax Professional
HR Block-District Office
01.2009 - 01.2011
- Confidentially and meticulously prepared and processed tax returns.
- Taught the bilingual basic building block class in tax preparation.
- Resolved audit issues for clients with the IRS.
Army Family Readiness Leader
Echo Co 610BSB
01.2006 - 01.2008
- Expanded the core volunteers, as well as, family member participation by 85%
- Managed unit funds for monthly functions such as: educational seminars and awards
- Increased the self-reliance of the 80 spouses in my company.
Medical Assistant/ Phlebotomist
Providence Family Practice
01.2004 - 01.2006
- Successfully combined 3 job positions into 1.
- Managed patient flow and testing which increased the amount of cases seen.
- Positively influenced the support patients received in our facility.
Buffet Attendant
Aafes - Cafeteria
01.2002 - 01.2003
- Expanded sales team from 50 to 100 representatives.
- Tripled division revenues for each sales associate.
- Expanded sales to include mass market accounts.
Medical Technician
Industrial Medical Associates
01.2001 - 01.2002
- Completed wide variety of testing for NY State Disability and compensation
- Handled aggressive psychiatric patients competently and compassionately
Education
Basic Building Blocks, Advanced Tax classes
01.2009
Army Family Team Building Instructors Course
01.2009
Certified Medical Assistant, EKG Technician, Certified Phlebotomist
01.2001
Associate of Arts -
12-2023
Bachelor of Science - Sociology
01-2027
Skills
- Telephone customer support
- Maintaining confidentiality
- Patient scheduling
- Insurance verification
- HIPAA
- Appointment management
- Medical terminology
- Healthcare compliance
- Customer service
- Professional telephone etiquette
- Payment collection
- Medical records management
- Electronic recordkeeping
- Conflict resolution techniques
- Appointment coordination
- Inventory management
- Patient check-in
- HIPAA compliance
- Multitasking and organization
- Computer skills
- Problem-solving
- Medical reception
- Attention to detail
- Data entry
- Positive attitude
- Managing patient records
- Phone and email etiquette
- Patient care
- Records management
- Team leadership
- Appointment scheduling
- Patient referrals
- Flexible schedule
- Workload management
- Payment collection and processing
- Follow-up skills
- Clinical documentation
- Patient demographics
- Patient charting
- Mail distribution
- Medical billing
- Specimen collection
- Electronic charting
- OSHA compliance
- Patient flow
- Appointment reminders
- Medical records confidentiality
- Co-pay collection
- Multi-line telephone management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Office Secretary - MedPro / Naval Health Clinic Hawaii
06.2015 - 06.2017
Tax Professional - HR Block-District Office
01.2009 - 01.2011
Army Family Readiness Leader - Echo Co 610BSB
01.2006 - 01.2008
Medical Assistant/ Phlebotomist - Providence Family Practice
01.2004 - 01.2006
Buffet Attendant - Aafes - Cafeteria
01.2002 - 01.2003
Medical Technician - Industrial Medical Associates
01.2001 - 01.2002
Army Community Services - , Army Family Team Building Instructors Course
Branford Hall Career Institute - , Certified Medical Assistant, EKG Technician, Certified Phlebotomist
H&R Block - , Basic Building Blocks, Advanced Tax classes
Tarrant County College - Associate of Arts,
Western Illinois University - Bachelor of Science, Sociology
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