Lisa Bigsby
Lithonia,GA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am very familiar with the Modivcare policies and procedures . My contract has ended. I would love to be a part of your Modivcare team. With a positive altitude and professional skillset. Im more than positive that I would be a great employee. I will follow all of the company guidelines. Im reliable and eager to learn with very little supervision.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
AGrade Business Services
Lithonia / Remote , GA
11.2019 - 02.2024
- Managed incoming calls to schedule appointments for NEMT.
- Using Hippa verification while keeping the conversations confidential.
- Provided information regarding medical services for transportations to and from Doctor visits, Facilities including Discharges from Hospitals .
- Collaborate with other departments to coordinate care plans and schedules.
- Answered customer questions about their Insurance from all of The United states.
- Resolved customer inquiries in a timely manner.
- Inputted billing information into database system accurately.
- Review documentation for accuracy prior to submitting claims.
- Adjusted schedules as needed due to cancellations or delays.
- Multi task is a fast paced environment while using sever operational systems
- Follow the prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Communicate with different departments including transportation Providers
- Resolve Escalations as needed to maintain a positive experience for all involved.
Customer Service Account Executive
Xfinity Comcast Communications
Alpharetta Ga / Home Agent, GA
04.1998 - 07.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
- Answered customer inquiries and provided accurate information regarding products and services
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Responded promptly to all incoming calls, emails,chats for billing ,Sales upgrades and or downgrades,process credit card payments, utilized several software systems while multi tasting and assisting Customers while maintaining a professional conversation, technical support for a resolution to resolve any issues, to communicate with other departments when needed, To maintain product knowledge and promotions including Security Practices .
Education
High School Diploma -
Cedar Shoals High School
Athens, GA05-1977
Some College (No Degree) - Computer Networking And Telecommunications
Akers Learning Center
Athens, GASkills
- HIPAA Compliance
- Patient Scheduler for NEMT
- Multitasking using several operation systems Lcad for all of The United States , Circulation, Workday , Geneysis, 5-9 , Sidebar , Agent User Guide , Eligibility line , Language Line, use 2 monitors, Xfinity Business Internet, Private Office
- Insurance Authorizations
- Self Motivation
- Problem-Solving Abilities
- Professional Demeanor
- Medicaid Billing Procedures
- Effective Communication
- Appointment Scheduling
- Patient Health Information Access
- Appointment Setting
- Attention to Detail
- Reliability
- Data Entry Software
Affiliations
- Im motivated with a positive altitude on a daily basis . Huddles and Workday activities is my enhancement and enjoyment while building me up to become very perficient for me to complete my job.
Accomplishments
- On The Modivcare Project I have received Honors and 100 percent on my Surveys weekly.
References
References available upon request.
Timeline
Customer Service Representative
AGrade Business Services
11.2019 - 02.2024
Customer Service Account Executive
Xfinity Comcast Communications
04.1998 - 07.2014
High School Diploma -
Cedar Shoals High School
Some College (No Degree) - Computer Networking And Telecommunications
Akers Learning Center