Lisa Billingsley
Clanton,AL
Summary
Results-oriented Business Operations Specialist with 15+ years of experience. Track record of optimizing organization efficiency and streamlining business processes. Skilled in project management, financial analysis, and cross-functional collaboration to drive operational excellence. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
BUSINESS OPERATIONS SPECIALIST
AARP
05.2008 - 10.2023
- Oversaw day-to-day operations of the office
- Supported State Director and staff
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members
- Organized meetings for executives and coordinated the availability of conference rooms for participants
- Handled incoming/outgoing mail and general email
- Planned and supervised events and special projects
- Executed email blast statewide
- Supervised and trained volunteers, managed the volunteer database in Salesforce, made travel arrangements, and approved volunteer expense statements; Maintained accurate records of volunteer hours and accomplishments,
- Supported Executive Council, including meeting logistics, overnight accommodations, and all aspects of volunteer recognition events
- Executed sponsorships using the Public Outreach database
- Processed accounting entries for budget transfers, processed journal entries
- Prepared monthly financial reports to evaluate spending versus budget and forecast; Tracked financial processes and maintained financial records, including tracking, reviewing, and coding expenditures; Led monthly meetings with staff to review expenses against the budget; Submitted invoices and resolved errors
- Monitored and reported budgetary discrepancies to corporate senior management to maximize report
- Developed customized budget templates
- Managed quarterly forecasting and prepared reports for senior leadership
- Managed credit card reconciliation
- Prepared and executed Memorandum of Understanding, Statement of Work, Requisitions and Purchase orders, and all office contracts with vendors
- Supported talent acquisition efforts by participating in candidate interviews and assisting with onboarding processes for new hires.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Responded to inquiries from vendors and volunteers, researched and resolved concerns or discrepancies
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Proficient in MS Office apps, Salesforce, Hyperion, Peoplesoft, Monday, Navigator, AMOS, MAPPS
Education
Master's Degree - Business Administration
Strayer University
Bachelor's Degree - Business
Troy University
Skills
- Program Management
- Logistics Coordination
- Supervision and Leadership
- Staff Training
- Budget Management
- Financial Analysis
- Vendor Management
- Project Management
Timeline
BUSINESS OPERATIONS SPECIALIST
AARP
05.2008 - 10.2023
Master's Degree - Business Administration
Strayer University
Bachelor's Degree - Business
Troy University
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