LISA BLACK
Case Manager II
Midlothian,VA
Summary
Dedicated Case Manager II with 10 years of experience specializing in providing comprehensive support to children aged 0-3 with developmental delays or disabilities and their families. Skilled in developing personalized service plans, managing complex caseloads, and implementing customized plans to meet the specific needs of each child and family. Proficient in training and mentoring new staff. Eager to leverage experience, knowledge, and leadership skills as a Level 3 case manager to contribute to the ongoing success of the Early Intervention Program.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Case Manager II
County of Henrico
01.2021 - Current
- Guided team members through the implementation of Trac-t, troubleshooting issues, and providing ongoing support
- Developed and implemented a new system for the Services Needed List that improved organization and reduced errors
- Served on the wellness committee, contributing to the development and implementation of employee wellness programs
- Provided guidance and support to team member’s during supervisor’s absence, ensuring seamless work flow
- Trained new staff on early intervention procedures to help improve service delivery
Case Manager
County of Henrico
12.2014 - Current
- Manage a caseload of 50+ cases, ensuring timely and effective service coordination
- Work collaboratively with parents, caregivers and other disciplines to identify family goals and to develop an Individualized Family Service Plan to determine the best service to meet those goals
- Monitor the providing services contained in the Individualized Family Services Plan to ensure timely and appropriate delivery of services
- Serve as the primary contact for families, addressing developmental challenges and concerns
- Coordinate with other agencies to maximize resources for families
- Facilitate the development of the transition plan to preschool services if appropriate or to other available supports and services
- Coordinate with community organizations to obtain essential resources for families, such as diapers,clothing, and food banks to meet basic needs and improve overall well-being
Case Manager Intern
Calvary Refuge Center
Atlanta , GA
05.2011 - 12.2011
- Conducted comprehensive intake assessments for new clients, evaluated housing needs, employment status, and barriers to stability
- Planned and facilitated in the development and implementation of program events and activities for clients
- Worked with residents to help them identify and achieve self-sufficiency goals
- Maintained documentation/records for each resident and performed basic filing and organizational duties
Education
Bachelor of Science - Psychology and Human Services
Clayton State University
Morrow, GA 12-2010
Skills
- Organization and multitasking
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Case Management
- New staff training
Certification
Rapid Interactive Screening Test for Autism in Toddlers (RITA-T) | RACE CLINIC | In progress, Expected [2025-07]
Timeline
Case Manager II
County of Henrico
01.2021 - Current
Case Manager
County of Henrico
12.2014 - Current
Case Manager Intern
Calvary Refuge Center
05.2011 - 12.2011
Bachelor of Science - Psychology and Human Services
Clayton State University
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