Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Lisa Blanchard

Lisa Blanchard

Welsh,LA

Summary

Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

22
22
years of professional experience

Work History

Operations Manager

Walmart
05.2011 - 02.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
  • Promoted positive customer experience through day-to-day supervision and management of retail facility.
  • Supervised 100-300 employees on day shift, overseeing efficiency of processes and procedures.
  • Supervised daily operations of multi-million dollar retail operation.
  • Delegated company daily tasks to employees, streamlining daily progress and efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Stay at Home Parent

None
06.2007 - 05.2011

Executive Assistant to the SVP

Cameron State Bank
06.2001 - 07.2007
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and managed all business and personal loans.
  • Handled daily operations of running a bank branch and managing staff. Assisting in hiring, training/development of employees, and also handled any terminations in building.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Filed paperwork and organized computer-based information.
  • Took care of customers on a daily basis by opening accounts, taking out loans, and managed real estate loans for clients and businesses.

Education

GED -

Columbia High School
Lake City, FL

Skills

  • Policy and Procedure Implementation
  • Staff Training
  • Project Management
  • Workflow Planning
  • Process Improvement Strategies
  • Staff Management
  • High-Pressure Environments
  • Business Development Understanding
  • Performance Monitoring and Evaluation
  • Maintaining Compliance
  • Productivity Improvement
  • Conflict Mediation

Timeline

Operations Manager

Walmart
05.2011 - 02.2023

Stay at Home Parent

None
06.2007 - 05.2011

Executive Assistant to the SVP

Cameron State Bank
06.2001 - 07.2007

GED -

Columbia High School

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Lisa Blanchard