Lisa Blekestad
Williston,ND
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Office Manager
Western Veterinary Clinic
Williston, North Dakota
10.2009 - Current
- Implemented and managed company protocols, ensuring efficient daily operations.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Administered payroll bi weekly and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed and maintained accurate records of monthly invoicing. Proactively reached out to clients with outstanding balances to ensure prompt payment.
- Managed office inventory and placed new supply orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Assistant Manager
Best Value Inn
Williston, North Dakota
03.2007 - 07.2009
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Manager
We Be Pizza
Williston, ND
08.2005 - 03.2007
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Associate of Applied Science - Physical Therapy Assitant
Williston State College
Williston, ND05-2005
Skills
- Policy Development
- Team Supervision
- Supply Management
- Compliance Monitoring
- Billing
- Operations Management
- Office Management
- Customer Service
- Staff hiring
- Bookkeeping
- Meeting planning
- Office Administration
- Customer Relations
- Human Resources
- Payroll Processing
- Account Reconciliation
- Organizational Skills
- Banking operations
Affiliations
- Outdoor activities to include, camping and fishing.
- Reading
- Travel
Timeline
Office Manager
Western Veterinary Clinic
10.2009 - Current
Assistant Manager
Best Value Inn
03.2007 - 07.2009
Manager
We Be Pizza
08.2005 - 03.2007
Associate of Applied Science - Physical Therapy Assitant
Williston State College
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